Help Center

Have questions? Excellent – curiosity will get you everywhere. And our Help Desk will get you answers.

Quick Links

The best place to start.

Tracking your order
Direct from Textbooks.com
  • Sign into your account and click the "Books I've Purchased" tab. You can either enter your order number in the tracking box at the top of the page, or click "View Order Details" next to the order you want to track. NOTE: Orders shipped with "FREE Shipping" do not include tracking numbers.
Marketplace
  • To check the status of your Marketplace order, you must contact the seller sending your book. You can find your seller's contact information in your order confirmation email.
Cancelling your order
We move fast so that you get your textbooks fast! As a result, we are unable to cancel orders after they have been placed. Please see our Return Policy for how to return your item and get a refund.
Returning an item
Direct from Textbooks.com
  • Mail your return to Textbooks.com Returns at 2711 W. Ash St., Columbia, MO 65203.
  • Returns accepted within 30 days from the date of purchase.
  • Please allow up to 2 weeks to receive your refund.
  • Address label on packing invoice does not cover the cost of return shipping. We advise purchasing tracking and insurance on return shipments.
  • Shipping charges are nonrefundable.
  • Return value for a book that arrives outside of the 30 day return window will be equal to the current buyback value (if one exists). Read about Late Returns.
  • Book must be in the same condition in which we shipped it to you.
  • Access codes/cards must be unused and unopened to be eligible for return.
  • For new books packaged with supplementary items, access cards and CDs must be unopened.
  • All components originally sent with the book must be included.
  • Refunds issued only to the original form of payment.
  • COD shipments or refused packages will not be accepted for return. Refused shipments are not insured - we are not responsible for loss or damage of refused shipments.

    For more information, see our Return Policy.

Marketplace
  • You must return your book directly to the seller from whom you purchased it. The seller's address and contact information can be found on the packing slip. We are not responsible for books returned to the wrong Marketplace seller.
  • Returns accepted within 30 days from the date of purchase.
  • Marketplace sellers do not cover the cost of return shipping. We advise purchasing tracking and insurance on return shipments
  • Shipping charges are non-refundable.
  • The seller will credit you once your return arrives and is inspected (8-14 business days after arrival).
  • Refunds issued only to the original form of payment.
  • Book must be in the same condition in which it was shipped to you by the seller.
  • Access codes/cards must be unused and unopened to be eligible for return.
  • For new books packaged with supplementary items, access cards and CDs must be unopened.
  • All components originally sent with the book must be included.
  • COD shipments or refused packages will not be accepted for return. Refused shipments are not insured - your seller is not responsible for loss or damage of refused shipments.

    For more information, see our Marketplace Return Policy.

Access Codes
  • Access codes/cards must be unused and unopened to be eligible for a return. Please do not remove any packaging or expose the code if you plan to return one. This pertains to standalone access codes/cards and those that may be packaged with new textbooks.
eTextbooks
  • Contact us at [email protected] before you activate. eTextbooks are non-returnable upon activation.
  • For inactivated textbooks, returns accepted within 30 days from the date of purchase.
Upgrading your shipping
Our orders process fast, so we can't guarantee shipping upgrades for orders that have already been placed - email us ASAP at [email protected]!
Creating an account
You don't need an account to browse Textbooks.com or add books to your cart. We'll prompt you to create one during check-out. Your account lets you check your order status, track your order, and quickly sell books back for cash.
Placing a bulk order
Click here to register for a bulk purchasing account. You'll hear back from us within 2 business days.


Answers by Category

Everything you wanted to know about textbooks - and you weren't afraid to search.


Buying Textbooks
Shipping
Returns
The Marketplace
Selling Textbooks
eTextbooks
Company Policies
Managing Your Account

FAQs

A list of questions, built by customers like you.

What's my best deal?

Buying a used book directly from Textbooks.com + $3.99 UPS Ground shipping!

You'll save up to 90% on used textbooks that we've hand-inspected to ensure good condition - plus, we'll ship out your book same business day if you order before 11am CST (next business day if you order after 12pm). UPS Ground shipping is only $3.99, track-able, and gets you your books in 2-7 business days.

What are my shipping options?
Direct from Textbooks.com
FREE shipping (over $25)
Order tracking not available. 5-10 business days*
UPS Ground
$3.99 flat rate. 2-7 business days*
UPS 2nd Day Air
$11.99 flat rate. 2 business days*
UPS Next Day Air
$19.98 flat rate. 1 business day*
USPS Priority Mail
Required for PO Boxes and APO/FPO/DPO
Order tracking not available for APO/FPO/DPO. Cost varies, based on weight & location. 2-7 business days* (in US); 3-4 weeks for APO/FPO/DPO
*Orders must be placed by Noon CST to ship same day
 Free shipping does not apply to orders shipped to Alaska, Hawaii or Puerto Rico. Residents are required to pay
 additional shipping fees. Free shipping and UPS promo rates do not apply to APO/FPO/DPO and PO Boxes.
  • View AK/HI/PR pricing

Marketplace
Standard shipping
$4.99 per item
Order tracking not available.
2 days processing + 6-18 business days
Express shipping
$6.99 per item
Order tracking not available.
2 days processing + 5-8 business days
  • View AK/HI/PR pricing

  • View APO/FPO and PO Box pricing
  • View Shipping Guidelines
What is your return policy?

Direct from Textbooks.com

  • Mail your returns to:
    Textbooks.com Returns
    2711 W. Ash St.
    Columbia, MO 65203

  • Returns accepted within 30 days from the date of purchase.
  • Please allow up to 2 weeks to receive your refund.
  • Shipping charges are non-refundable.
  • Book must be in the same condition in which we shipped it to you.
  • Access codes are non-refundable when opened.

  • For full guidelines, see our Return Policy.

Marketplace

  • You must return your book directly to the authorized seller from whom you purchased it. The seller's address and contact information can be found on the packing slip. We are not responsible for books returned to the wrong seller.
  • Returns accepted within 30 days from the date of purchase.
  • Shipping charges are non-refundable.
  • Book must be in the same condition in which your seller shipped it to you.

    For full guidelines, see our Marketplace Return Policy.

eTextbooks

  • Contact us at [email protected] before you activate. eTextbooks are non-returnable upon activation.
  • For inactivated textbooks, returns are accepted with 30 days from the date of purchase.
What is the condition of your used textbooks?
We hand-inspect every used textbook to ensure good condition. While you can expect minor signs of use, a book in "good condition" is always free from stains, water damage, missing or torn pages or cover, excessive writing, a broken spine or binding, or any other significant damage. Learn more about good condition here.
Do used textbooks come with CDs/DVDs?
Yes. If you order a used textbook that comes with a CD or DVD, you'll receive those in your shipment. If supplemental items are included they will be listed in the title.
Do used textbooks come with online access codes?
No. Used textbooks do not come with one-time use access codes, regardless of where you purchase. If you need the access code, you will need to order in new condition directly from Textbooks.com. In some instances you may be able to purchase the access code separately from us or from the publisher.
What is Guaranteed Cash Back?
All over Textbooks.com, thousands of best-selling textbooks are labeled as "Guaranteed Cash Back". That means that when you buy this textbook and sell it back to us in good condition at the end of the semester, you're guaranteed to get 50% cash back of what you paid for it. It's like getting your textbook for half off!
What is the Marketplace?
The Textbooks.com Marketplace is a community of independent sellers authorized to sell their books through Textbooks.com. Textbooks in the Marketplace ship from their respective authorized sellers, and sellers process their own orders and returns. Though all sellers are carefully vetted to meet our standards of quality and reliability, we recommend that for the best service and fastest delivery, you order your textbooks direct from Textbooks.com.
How do I sell a textbook?

Click here to sell your good condition used textbooks for the most cash. Just enter the ISBN of the book you want to sell to get an instant buyback quote, 24/7. Once you finalize your quote, we'll provide you with a FREE shipping label. Pack it up, ship it in, and wait for your cash back!

Do you use coupons or discounts?
We aim to offer real savings to students every single day. So if you see Textbooks.com coupons online, know that you cannot redeem them on Textbooks.com. With biggest inventory of used textbooks anywhere plus savings up to 90%, you won't even need 'em!

Buying Textbooks


Finding textbooks
We make it easy to find the right textbook at the right price. Here are a few tips for searching on Textbooks.com:
  • Searching by ISBN is the fastest, most accurate way to find your textbook. The ISBN may be 10 or 13 digits. You can obtain the ISBN from your instructor or syllabus.
  • Access codes should ONLY be ordered by ISBN since titles may be similar.
  • When searching by keyword:
    • Use single words; complex phrases can limit your results.
    • Remove punctuation like quotation marks or apostrophes.
    • Search by author's last name only; if there is more than one author, try using only the first author's last name.
Used textbook condition
We hand-inspect every used textbook to ensure good condition. A textbook in "good condition" is always free from:
  • Stains
  • Water damage
  • Missing, loose or torn pages/cover
  • Excessive writing
  • Broken spine
  • Torn or damaged binding

Used textbooks range in quality from a book owned only once before to one that's comfortably worn. You can expect minor signs of wear and tear, such as:

  • Writing
  • Highlighting (from a little to a lot)
  • Rounded or dog-eared corners
  • Minor scrapes or scratches
  • Faded cover art
  • Creased pages

Please contact us within 30 days if your book is not up to these conditions.

CDs, access codes, and other additional components
  • If additional components - such as workbooks, study guides, etc. - are included with your textbook, they'll be listed in the title.
  • Used textbooks do come with CDs, if it is listed in the title. If you order a used textbook that comes with a CD, you'll receive the CD with your shipment.
  • Only new textbooks come with access codes, if it is listed in the title. If you want to receive a one-time use access code with your textbook, you must order your textbook "new".
  • Used textbooks do NOT come with access codes. You may be able to purchase the access code separately from Textbooks.com, or you can buy one directly from the publisher.
Guaranteed Cash Back
All over Textbooks.com, thousands of best-selling textbooks are labeled as "Guaranteed Cash Back". When you buy one of these textbooks and sell it back to us at the end of the semester in good used condition, you're guaranteed to get 50% cash back of what you paid for it. It's like getting your textbook for half off!
Checking out
Due to high demand, items left in your cart for extended times may not be available at checkout.
Creating an account
You don't need an account to browse Textbooks.com or add books to your cart. We'll prompt you to create one during check-out. Your account lets you check your order status, track your order, and quickly sell books back for cash.
Payment options
We accept the following forms of payment on our secure website:
  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal™ (not accepted for Marketplace orders)
  • Diners Club (not accepted for Marketplace orders)

For security purposes, we do not accept credit card information via email, web form, or social media.

Sales tax
On Textbooks.com orders

In accordance with applicable law, items sold by Textbooks.com and shipped to certain states may be subject to tax. The tax rate applied to your order is based upon many factors including the type of item purchased, the address where your order is shipped, and the applicable state and local sales tax rates. Electronically delivered products are considered to be "shipped" to the address that your order was billed to.

On Marketplace orders

The Textbooks.com Marketplace is powered by Barnes & Noble, Inc. When appropriate, Barnes & Noble, Inc. collects sales tax on Marketplace orders (and refunds sales tax on returned Marketplace orders).

Bulk orders
Click here to register for a bulk purchasing account. You'll hear back from us within 2 business days.

Shipping


Order tracking
Most of our shipping options include tracking numbers (free shipping is excluded). To view your order's status and tracking number (when available), log in to your account.
Free shipping
Save on shipping! Standard shipping is FREE on used and new textbook orders over $25, shipping direct from Textbooks.com warehouse.

PLEASE NOTE: Free shipping does not apply to:
  • Orders under $25
  • Marketplace items
  • APO/FPO/DPO boxes
  • PO boxes
  • Orders shipping to Alaska, Hawaii, or Puerto Rico
Textbooks.com rates and timeframes
Textbooks.com Shipping to Continental US (excludes APO/FPO and PO boxes; see below)


METHOD

ORDER TRACKING?

FLAT RATE

DELIVERY TIME

FREE but not as fast.

METHOD: FREE shipping
over $25

TRACKING: No

FLAT RATE: FREE!

DELIVERY TIME: 5-10 business days
after shipping

Fast, cheap, & trackable.

METHOD: UPS Ground

TRACKING: Yes

FLAT RATE: $3.99

DELIVERY TIME: 2-7 business days
after shipping

Really
fast & trackable.

METHOD: UPS 2nd Day Air

TRACKING: Yes

FLAT RATE: $11.99

DELIVERY TIME: 2 business days
after shipping

Fast, cheap, & trackable.

METHOD: UPS Next Day Air

TRACKING: Yes

FLAT RATE: $19.98

DELIVERY TIME: 1 business day*
after shipping

*Saturday Delivery is only an option if available at checkout

  • Orders placed before 12pm CST Monday through Friday (excluding holidays) ship same day. Orders placed after 12pm CST will ship on the next business day.
  • Orders to APO/FPO/DPO and PO Boxes ship via USPS Priority Mail. Rates vary, based on weight and location. Free shipping and UPS promo rates do not apply. Order tracking not available for APO/FPO/DPO.

Textbooks.com shipping to AK/HI/PR


METHOD

ORDER TRACKING?

FLAT RATE

DELIVERY TIME

Fast, cheap, & trackable.

METHOD: UPS Ground

TRACKING: Yes

FLAT RATE: $16.97

DELIVERY TIME: 2-7 business days
after shipping

Really
fast & trackable.

METHOD: UPS 2nd Day Air

TRACKING: Yes

FLAT RATE: $24.98

DELIVERY TIME: 2 business days
after shipping

Fast, cheap, & trackable.

METHOD: UPS Next Day Air

TRACKING: Yes

FLAT RATE: $35.97

DELIVERY TIME: 1 business day*
after shipping

*Saturday Delivery is only an option if available at checkout

Marketplace rates and timeframes

METHOD

COST

PROCESSING TIME

DELIVERY TIME

METHOD: Marketplace Standard

COST: $4.99 (per item)

PROCESSING TIME: 2 business days

DELIVERY TIME: 6-18 business days
after shipping

METHOD: Marketplace Express

COST: $6.99 (per item)

PROCESSING TIME: 2 business days

DELIVERY TIME: 5-8 business days
after shipping

  • Marketplace orders do not qualify for free shipping.
  • Orders will ship 2 business days after the vendor accepts your order.
  • Orders ship directly from the vendor, not from Textbooks.com. Your vendor may or may not provide tracking info and/or delivery confirmation.
  • Same rates and timeframes apply to residents of AK/HI/PR.
AK/HI/PR
Free shipping does not apply to orders shipped to Alaska, Hawaii or Puerto Rico. Residents are required to pay additional shipping fees. For more information, refer to the rates and timeframes tables above.
APO/FPO/DPO and PO boxes
  • Orders to APO/FPO/DPO and PO Boxes ship via USPS Priority Mail. Rates vary, based on weight and location.
  • USPS Priority Mail usually arrives in 2-3 business days (within continental US); allow 3-4 weeks for APO/FPO/DPO Boxes.
  • Free shipping and UPS promo rates do not apply to APO/FPO/DPO and PO Boxes.
  • Order tracking not available for APO/FPO/DPO.
International shipping
Currently, Textbooks.com does not ship internationally.
General shipping guidelines
  • All orders are subject to verification prior to shipping.
  • Shipping times are only estimates and vary by location.
  • Signature may be required upon delivery at the driver's discretion. You can request that your package be left by leaving a note for the driver.
  • Neither Textbooks.com nor our shipping partners guarantee delivery of packages due inclement weather. We do not offer shipping refunds for resulting delays.

Returns


Returning an item from Textbooks.com

You're welcome to return your textbook for a full refund within 30 days from the date of purchase.

In order to receive your Textbooks.com refund

  • Book must be in the same condition in which we shipped it to you. We're not responsible for any damage incurred during transit. When preparing your package for shipment, you may choose to purchase insurance for your package from any UPS store or your post office.
  • For new books, access codes and CDs/DVDs must be unused/unopened.
  • All components (workbooks, study guides, CDs/DVDs, etc.) must be returned.

Mail your Textbooks.com returns to:

Textbooks.com Returns
2711 W. Ash St.
Columbia, MO 65203

Textbooks.com refund guidelines

  • Shipping charges are nonrefundable.
  • We will credit you once your book arrives and is inspected (typically takes 2-4 business days).
  • Please allow up to 2 weeks to receive your refund.
  • Refund will be issued to the original form of payment.
  • Refused packages and COD payments will not be accepted.
  • Textbooks sold in new condition that are returned in used condition will be valued at their current "used" price.

Late returns to Textbooks.com

  • Items must be received in our warehouse within 30 days of the shipment date on your packing list. Items received after 30 days will be reimbursed at current buyback value.

To sell your late return back to Textbooks.com, click here.

Returning damaged items

  • In the rare event that you should receive a damaged item, please contact us immediately so we can take corrective action. We cannot be held responsible for damaged items after 30 days from the date on your receipt.
Returning an item from the Marketplace

You're welcome to return your Marketplace textbook for a full refund within 30 days from the date of purchase.

In order to receive your Marketplace refund

  • You must return your book directly to the authorized seller from whom you purchased it. The seller's address and contact information can be found on the packing slip. We are not responsible for books returned to the wrong seller.
  • Book must be in the same condition in which it was shipped it to you by your Marketplace seller.
  • Marketplace vendors are not responsible for any damage incurred during transit, so you may choose to insure your package; insurance can be purchased from UPS stores or your post office.
  • For new books, access codes and CDs/DVDs must be unused/unopened.
  • All components (workbooks, study guides, CDs/DVDs, etc.) must be returned.

Marketplace refund guidelines

  • Original shipping charges are non-refundable.
  • You are responsible for return shipping fees.
  • Marketplace vendors will credit you once your book arrives and is inspected (typically takes 8-14 business days).
  • Please allow up to 2 weeks to receive your refund.
  • Refund will be issued to the original form of payment.
  • Refused packages and COD payments will not be accepted.

Late or damaged Marketplace returns

  • Late or damaged returns to Marketplace vendors will not be accepted.
Returning an eTextbook

You may return an unactivated eTextbook for a full refund within 30 days from the date of purchase.

Upon activation, your eTextbook is NON-RETURNABLE.

To return an eTextbook, contact Textbooks.com Customer Service via email at [email protected].

The Marketplace


What is the Marketplace?

The Textbooks.com Marketplace is a community of over 10,000 independent sellers authorized to sell their books through Textbooks.com. Textbooks in the Marketplace ship from their respective authorized sellers, and sellers process their own orders and returns.

Though all sellers are carefully vetted to meet our standards of quality and reliability, we recommend that for the best service and fastest delivery, you order your textbooks direct from Textbooks.com.

NOTE: Customer service for Marketplace orders is provided directly from the seller you choose and not from Textbooks.com.

Finding Marketplace textbooks

Search for your textbook as usual, and then scroll down until you see the Marketplace section. It's a list of sellers carrying your book in varying conditions at varying prices.

Before purchasing a textbook from the Marketplace, please check its condition and the location from which it ships, as location may impact how long it takes for your book to arrive. The book you purchase will ship directly from that Marketplace seller and not from Textbooks.com.

Marketplace payment options

The following payment methods are accepted in the Marketplace:

  • Visa
  • American Express
  • MasterCard
  • Discover

PayPal is not accepted for Marketplace orders or for orders containing a Marketplace textbook. So, for example, if you order three textbooks and two are direct from Textbooks.com and one is from the Marketplace, your entire order is ineligible for PayPal.

To pay with PayPal, please order your textbooks direct from Textbooks.com.

Diners Club is also not accepted for Marketplace orders or for orders containing a Marketplace textbook.

Marketplace authorization hold

Marketplace transactions place an authorization hold on your credit/debit account until each seller has accepted their portion of the order, at which time the actual charges are placed against your account. This may result in charges that temporarily exceed the amount of your order. Authorization charges will drop off of your credit/debit card within 72 business hours from order placement. Please contact your bank or credit card provider for further information on how they handle these situations.

Marketplace sales tax

For your planning and convenience, we display an estimated sales tax amount when orders are placed. The exact sales tax will be calculated and charged at the time your order is shipped.

Barnes & Noble sales tax

The Textbooks.com Marketplace is powered by Barnes & Noble. In accordance with applicable law, Barnes & Noble collects sales tax in all states.

  • Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates.
  • States that impose sales tax collection on Shipping & Handling expenses require that sales tax be applied to Shipping & Handling when the item that is being shipped is subject to sales tax.
  • Tax credits can only be applied after the order has already been billed - customers must email their request for credit to [email protected].
Marketplace shipping

Marketplace sellers are allowed 2 business days for processing after your order is accepted. Therefore, please leave yourself an additional 2 business days on top of the estimated shipping time to receive your textbook.

METHOD

COST

PROCESSING TIME

DELIVERY TIME

METHOD: Marketplace Standard

COST: $4.99 (per item)

PROCESSING TIME: 2 business days

DELIVERY TIME: 6-18 business days
after shipping

METHOD: Marketplace Express

COST: $6.99 (per item)

PROCESSING TIME: 2 business days

DELIVERY TIME: 5-8 business days
after shipping

*Business days are Monday - Friday and do not include holidays.

Checking the status of your Marketplace order

To check the status of your Marketplace order, contact the seller sending your book. You can find your seller's contact information in your order confirmation email.

Contacting Marketplace sellers

You can find your seller's contact information in your order confirmation email as well as on your shipment's return address label and packing slip.

If you're having difficulty communicating with your Marketplace seller, please email us at [email protected] and we'll assist. Textbooks.com does not provide customer service by phone for Marketplace orders.

Returning Marketplace items

You're welcome to return your Marketplace textbook for a full refund within 30 days from the date of purchase.

In order to receive your Marketplace refund

  • You must return your book directly to the authorized seller from whom you purchased it. The seller's address and contact information can be found on the packing slip. We are not responsible for books returned to the wrong seller.
  • Book must be in the same condition in which it was shipped to you by your Marketplace seller.
  • Marketplace vendors are not responsible for any damage incurred during transit, so you may choose to insure your package; insurance can be purchased from UPS stores or your post office.
  • We strongly recommend that you use a shipping method with tracking for your return.
  • For new books, access codes and CDs/DVDs must be unused/unopened.
  • All components (workbooks, study guides, CDs/DVDs, etc.) must be returned.

Marketplace refund guidelines

  • Original shipping charges are non-refundable.
  • You are responsible for return shipping fees.
  • Marketplace vendors will credit you once your book arrives and is inspected (typically takes 8-14 business days).
  • Please allow up to 2 weeks to receive your refund.
  • Refund will be issued to the original form of payment.
  • Refused packages and COD payments will not be accepted.

Late or damaged Marketplace returns

  • Late or damaged returns to Marketplace vendors will not be accepted.

Selling Textbooks


How to get the most cash back

Here are our tips for getting the most cash back for your used textbooks:

  • Buy books labeled "Guaranteed Cash Back". All over Textbooks.com, thousands of best-selling textbooks are marked as "Guaranteed Cash Back" at the time of purchase. That means that when you buy this textbook and sell it back to us in good condition at the end of the semester, you're guaranteed to get 50% cash back of what you paid for it. It's like getting your textbook for half off!
  • Buy your textbooks somewhere else? No matter where you bought them, we want your used textbooks!
  • Keep your textbooks in good condition. We have very high quality standards for our used textbooks. For more information on good condition, click here.
Selling your textbooks

Follow these steps to get cash for your books on Textbooks.com:

  1. Click here or on the "Sell Textbooks" link on top of the page.
  2. Enter the ISBN of the book(s) you want to sell.
  3. Lock in your cash offer by clicking "Finalize This Quote".
  4. Enter or verify your address.
  5. Choose your payment method: we can either mail you a check or deposit directly into your PayPal account.
  6. Print your packing slip.
  7. Print your FREE UPS shipping label. Write down the tracking number so that you can keep tabs on your shipment while it's in transit.
  8. Pack your textbooks securely, being sure to include any original supplementary materials (CDs/DVDs, study guides, workbooks, etc.) Textbooks returned without their supplemental materials are not eligible for full credit.
  9. Be sure to include a copy of your quote in the box.
  10. Affix the pre-paid shipping label to your package and drop it off at any UPS location.
  11. Get your cash back! You'll receive a PayPal deposit within 1-2 weeks or a check in the mail in 2-4 weeks.
Sending in your textbooks

Tips for sending in your used textbooks:

  • Pack your textbook shipment carefully. We're not responsible for any damage incurred during transit. Use a sturdy box suitable for shipping and tape it up securely.
  • Write down the tracking number. There's a tracking number on your prepaid UPS shipping label. Jot it down so you can keep tabs on your textbook shipment.
  • Include a copy of your quote with your shipment.
  • Insuring your shipment. The prepaid shipping label provided with your quote does not include insurance on your shipment. If you want to insure your shipment, you can purchase separate shipping and insurance from the shipper of your choice.
  • Textbooks.com is not responsible for books that are lost or damaged in transit.
Used textbook requirements

In order to receive full credit for a textbook you're selling to Textbooks.com, it must meet all of the following criteria:

  1. The textbook must be in good condition.
  2. All original components (CDs/DVDs, study guides, etc.) listed on the quote must be included.
  3. The textbook cannot be an international or teacher's edition.

What is "good condition"?

Before you sell a textbook, please inspect it to ensure that it's in good condition. Though it can display minor signs of wear and tear, a textbook in "good condition" is always free from:

  • Stains
  • Water damage
  • Missing, loose, or torn pages/cover
  • Excessive writing
  • Broken spine
  • Torn or damaged binding
  • Any other significant damage or disfigurement

A textbook can still be in good condition if it shows regular signs of use, such as:

  • Some writing
  • Highlighting (from a little to a lot)
  • Rounded or dog-eared corners
  • Minor scrapes or scratches
  • Faded cover art
  • Creased pages

Rejected textbooks

Decisions regarding the condition of textbooks rest solely with Textbooks.com. All decisions are final. If we receive your textbook and decide that it doesn't meet our quality standards, it will be recycled responsibly.

Including all textbook components

Textbooks returned without their original CDs/DVDs, study guides, workbooks, or other supplemental items listed on the quote are not eligible for full credit. Some items may have no value if the listed components are missing.

Books we do not buy back

We do not accept international editions, teacher's editions, complimentary copies, or professional review copies and cannot grant credit for any that we receive.

Payment options

You can choose from the following cash back payment methods:

METHOD

DELIVERY

PROCESSING TIME

METHOD: Check*

DELIVERY: Mail

PROCESSING TIME: 2-4 weeks

METHOD: PayPal

DELIVERY: Direct deposit

PROCESSING TIME: 1-2 weeks

* Please note:
- Physical street address is required; we do not mail buyback checks to PO Boxes.
- Textbooks.com is not responsible for the fraudulent use of checks.


To track the status of your cash back

Log into your account and click on the "Books I've Sold" tab. You'll see when your shipment is received and when it has been processed. If we have any questions concerning your shipment, we'll contact you at the email address you provided when you created your quote.

eTextbooks


eTextbook FAQs

What are eTextbooks?

eTextbooks are digital versions of textbooks that enhance your learning experience with personally tailored study tools and advanced tech features such as highlighting, note-taking, quick search, and more. When you buy an eTextbook, depending on the format type, you can access it from or download it to your computer or laptop, or access it from a tablet, mobile phone, or other compatible reading device.

Why choose eTextbooks over physical textbooks?

Some of the reasons that students choose eTextbooks include:
  • Instant access - download or access online right away
  • Less weight to lug around - your shoulders will thank you
  • Enhanced features - built-in highlighting, note-taking, search, and more
  • Reduced price - up to 60% less than new print books
  • Environmental sustainability - eTextbooks don't consume paper

What reader software do I need to access or read my eTextbook?

The reader software you need depends on the format of the eTextbook you purchased. Before purchasing, go to the product page and view the reader information under the eTextbooks tab. Also, after your order is processed, we'll email you instructions on how to download your free reader software.

How do I access my eTextbook?

Once you've purchased an eTextbook, we will send you a confirmation email that will contain a link to access your book (note: email can take up to 30 minutes to arrive). Or, from the Textbooks.com home page, log in to My Account and go to your Digital Bookshelf.

Do eTextbooks expire?

Expiration rules vary by publisher. Before purchasing an eTextbook, you can find out more information by going to the product page and view the expiration information under the eTextbooks tab. For eTextbooks you have already purchased, log into your account and click on your Digital Bookshelf to view the digital rights.

What are the different license or digital rights types?

Your book will have one of the following licensing types:
  • For 90 days, starting with the day of purchase
  • For 1 year, starting with the day of purchase
  • A perpetual license, with no expiration date
  • For a predefined absolute number of days until the end date
  • For a set number of days from the registration

Before purchasing an eTextbook, you can go to the product page and click on "View Digital Rights." For eTextbooks you have already purchased, log into your account and click on your Digital Bookshelf to view the digital rights.

What is Digital Rights Management (DRM)?

Digital Rights Management (DRM) is a set of restrictions determined by the publisher. DRM defines limitations, for example, on how much text you can copy, how many pages you can print, how many highlights you can export, and how many times you can download a book. The terms of your book license are also defined by the DRM.

The DRM information, which includes license and expiration information, can be viewed on the product page or in your Digital Bookshelf under "View Digital Rights."

When a license expires, will my notes be retained? Can I access them after expiration?

Your notes will be accessible, even after your book license is expired. Highlights and bookmarks will not be saved.

Can I print from my eTextbook?

Yes. But printing rules vary by publisher. Before purchasing an eTextbook, you can find out more information by going to the product page, clicking on "View Digital Rights," and look for "Printing" details. For eTextbooks you have already purchased, log into your account and click on your Digital Bookshelf to view the digital rights.

Can I share my eTextbook with my classmates?

No. eTextbooks are designed as a one-time download/limited-term access for a single user or laptop/mobile device. There are Encoded Digital Rights Management rules in place that disallow sharing eTextbooks. You can view limits by going to the product page and clicking on "View Digital Rights."

Can I make a back-up copy of my eTextbook, in case my computer crashes?

With the exception of Adobe eTextbooks, your eBook is stored online to prevent loss of data. For Adobe eTextbooks, you may store back-ups on removable media (CD or DVD) or copy it to an external drive. In the event of a computer crash, you may reinstall your eTextbook on the same computer from which it was originally accessed.

If you need help re-accessing or downloading your textbook, contact us at [email protected].

Finding eTextbooks

Follow these simple steps to purchase an eTextbooks from Textbooks.com:

  1. Make sure that your computer meets the minimum system requirements.
  2. Search or browse our digital inventory.
  3. Check out as you would normally. You'll get two emails from us: an order confirmation and, once your order is approved, an email with your eTextbook's access/download info.
  4. To access or download your eTextbook, click the link in the email or log in to your account.
Returning eTextbooks

To return your eTextbook, contact us at [email protected] before you activate. eTextbooks are non-returnable once activated. For inactivated textbooks, returns are accepted within 30 days from the date of purchase.

Downloading/Accessing eTextbook Reader Software

Depending on the publisher format of the eTextbook, you'll need to download one of the following free reader software programs in order to access your eTextbook:

The reader software you need depends on the format of the eTextbook you purchased. Before purchasing, go to the eTextbook's product page and view the reader information under the eTextbooks tab. Also, after your order is processed, we'll email you instructions on how to download your free reader software.

Downloading/Accessing Your eTextbooks

Once you've purchased an eTextbook, we will send you a confirmation email that will contain a link to access your book (note: email can take up to 30 minutes to arrive). Or, from the Textbooks.com home page, log in to My Account and go to your Digital Bookshelf and click on the book's title to access.

System Requirements

General system requirements for accessing eTextbooks:

  • Personal computer (non-shared, non-lab), laptop, tablet, or mobile phone. eTextbooks are designed to be accessed by or downloaded to one device and accessed by one user. If you download your eTextbook to a public computer and then try to access it on your personal computer or device later, you may not have permission to re-download it.
  • High-speed Internet connection. A wired or wireless high-speed Internet connection (cable modem, DSL, LAN) is required for access/download stability and speed. Access/download time will vary based on connection speed and the size of the eTextbook. Once your eTextbook is successfully accessed/downloaded to your device, you do not need to be online to access it.

Specific system requirements for each reader software program:

DOWNLOAD LINK

SYSTEM REQUIREMENTS

HELP

SYSTEM REQUIREMENTS:
  • Windows 7, 8, 8.1
    or Mac OS X 10.7 or above

Supported browsers:

  • Safari 5, 6
  • IE 9, 10
  • Firefox 19, 20
  • Chrome 25, 26

Download requirements:

Downloading a Textbooks.com eTextbook requires either Google Chrome or Safari. Use these links to download the most recent version:

DELIVERY: Adobe Digital Editions*

*Adobe Digital Editions is compatible with screen reading software JAWS, NVDA or Window-Eyes on Windows and VoiceOver on Mac OS

SYSTEM REQUIREMENTS:
  • XP or Windows 7 (32 or 64 running in 32 bit mode), or Mac OS 10.6 or above
  • At least 512 MB RAM, 600 mHZ processor, and 40 MB of hard drive space (75MB for Mac OS)
SYSTEM REQUIREMENTS:
  • Windows 7/8, or Mac OS 10.6 or above
SYSTEM REQUIREMENTS: Reading online is supported with:
  • IE 7.0 or higher (Windows)
  • Firefox 3.5 or higher (Windows/Mac)
  • Safari 3.0 or higher (Mac)
  • Chrome (Windows/Mac)
Reading offline is supported with:
  • Firefox 19 or higher (Windows/Mac)
  • Chrome 19.0 or higher (Windows/Mac and Google Chrome OS)
  • Safari 5.1 or higher (Windows/Mac)

Company Policies


Privacy Policy

Barnes & Noble Education, Inc. Privacy Policy


EFFECTIVE DATE: August 9, 2023

At Barnes & Noble Education, we understand you care about how we collect, use, and disclose your personal information.

This Privacy Policy ("Policy") describes how Barnes & Noble Education, Inc. and our subsidiaries, including Barnes & Noble College Booksellers, LLC; and MBS Textbook Exchange, LLC (collectively, "BNED", "we", "us", "our"), collect, use and disclose your personal information, which applies: (i) online where this Policy is posted; (ii) in person in our stores and at our events; (iii) through our customer service channels; and (iv) in other online and offline interactions with you. This Policy applies to the BNED-run family of products, websites, services, and browser-based and/or mobile applications (collectively, our "Services"), except where a different BNED privacy policy is posted in compliance with applicable law and/or our contractual obligations. This Policy does not apply to the practices of companies we do not own or control.

If you are a resident of California, please find additional information about your rights under the California Consumer Privacy Act, as amended, in the California Consumer Privacy Act Policy And Notice At Collection section, below.

The Services are intended for use by United States ("U.S.") residents in accordance with laws in the U.S., this Privacy Policy, and the applicable Terms of Use. Any personal information we collect about you may be transferred to the U.S. or to other countries by our Vendors. The data protection laws in these countries may provide a lower standard of protection for your personal information than your country of residence, and data stored in the U.S. may be subject to lawful requests by the courts or law enforcement authorities in the U.S. By using our Services, you acknowledge the terms of this Privacy Policy and the collection, use, maintenance, transfer to and processing of your personal information in the U.S. or other countries or territories.


TABLE OF CONTENTS


PERSONAL INFORMATION WE COLLECT

a. Information You Provide. While registration with us is optional, please keep in mind that you will not be able to use certain features of our Services unless you register for an account. Depending on how you interact with our Services, you may provide us, our agents, business partners, such as Fanatics Retail Group Fulfillment, LLC, Inc. ("Fanatics") and Fanatics Lids College, Inc. D/B/A "Lids" ("Lids"), customers, licensees, service providers, vendors, and third parties who perform services on our behalf (collectively, "Vendors") with the following personal information:

  • your name, email address, username, password, address, phone number, date of birth, financial account number and other financial information, government-issued identifier, applicable billing and/or shipping address(es), gender, school attending, graduation year, school identifier, enrollment information, and other registration information;
  • information about your preferences;
  • transaction-related information, such as your orders for any Services or purchases, if any, that you make from us or our Vendors;
  • information you otherwise provide us, such as when you contact us or our Vendors for assistance; and
  • other information related to your use of our Services.

You must maintain the confidentiality of your access information and are responsible for controlling access to your account. If you ever use a public computer to visit your account, we strongly encourage you to log out at the conclusion of your session. BNED does not store your payment information unless you choose to include it in your account.

b. Information Collected Automatically. We and our Vendors may automatically collect certain information when you use our Services, including by automatically receiving or collecting certain information, which may include your:

  • browser or operating system;
  • manner of connecting to the Internet, including your device type, and the name of your Internet provider or wireless carrier;
  • Internet protocol ("IP") address;
  • data relating to malfunctions or problems, if any, that may occur when you use our Services;
  • log file information, including your referring and exit pages and URLs, number of clicks and how you interact with links on our Services, domain names, landing pages, pages viewed, and other similar information;
  • precise geolocation for some Services, and non-precise geolocation based on IP address for other Services;
  • browsing and purchasing behavior; and
  • preferences.

c. Information From External Sources. We may also collect personal information about you from external sources, including your friends, educational institutions, other third parties that provide information to us, including advertising networks, publicly available information, Vendors, and our affiliates that generally have shared management or ownership with us. This information may include your identification number for your institution's student information system and/or learning management system, name, email, campus location, term, course enrollment and courses.


HOW WE USE YOUR PERSONAL INFORMATION

We may use the personal information we collect for various purposes, including to:

  • process your registration and transactions;
  • manage your account, including your payment information and preferences;
  • improve our Services;
  • fulfill other purposes disclosed to you at the time you provide us with your information or otherwise where we are legally permitted to do so;
  • personalize content and offers, and serve advertising that may be of interest to you from us and third parties;
  • respond to your inquiries;
  • fulfill your request(s) for Services;
  • provide you with updates and other information regarding our Services;
  • understand your precise geolocation for some Services, and non-precise geolocation based on IP address for other Services;
  • keep our Services safe and secure, and to prevent and detect fraud and abuse;
  • comply with our legal obligations, policies, and procedures; and
  • administer and manage our Services, including content and layout, usage, troubleshooting, data analysis, testing, research, and for statistical and survey purposes.

HOW WE DISCLOSE YOUR PERSONAL INFORMATION

We may disclose your personal information to:

  • BNED affiliates. We may disclose your personal information to our affiliates who may have content and offers of interest to you;

  • Vendors. We may disclose your personal information to Vendors, including without limitation business partners, who assist with the delivery of our Services and the performance of our business operations, such as hosting, payment processing, marketing, which may include joint marketing with business partners, analytics, customer support, and maintaining the security and integrity of our Services;

  • Government and law enforcement authorities. We may disclose your personal information as required or permitted by law, such as in response to a verified request, e.g., court order, search warrant, or subpoena, relating to a criminal investigation or alleged illegal activity, or any other activity that may expose us, you, or any other party to legal liability;

  • Security and safety. Where permitted by applicable law, we may disclose your personal information for the purpose of protecting the rights, property, life, health, security, and safety of BNED, our Services, our users, or any other party. We may also disclose your personal information if we have a good faith belief that a crime has been or is being committed by a user; and

  • Business transactions. We may disclose your personal information in connection with, or during negotiations of, any proposed or actual business transaction, e.g., merger, purchase, sale, or any other type of business transaction regarding all or any portion of our assets, including transfer of all or any portion of our business to another party.

BUSINESS-TO-BUSINESS AND WHOLESALE TRANSACTIONS

BNED engages in business-to-business interactions, so our personnel interact with the personnel of our Vendors. We collect limited information about such individuals, primarily consisting of name, basic contact information and professional or employment-related information, which we use to facilitate our business-to-business relationships.


EXTERNAL SERVICES, SOCIAL FEATURES, ADVERTISING, AND ANALYTICS

  • External Services. External services may use their own tracking technologies to independently collect information about you and may solicit personal information from you ("Tracking Technologies"). For example, BNED maintains its own branded pages on various social networks. When you visit these BNED-branded social media pages, the provider of the social network and other parties may set Tracking Technologies on your browser or device.

  • Social Features. Certain functionalities on our Services may allow you to interact with external services, such as social networks ("Social Features"). Examples of Social Features include features such as "liking" or "sharing" BNED content; and logging in to our Services using your external services account, e.g., using Facebook Connect to sign-in, if said feature is enabled. If you use Social Features, and potentially other external services, information you post or provide access to may be publicly displayed on our Services (see "User Generated Content" section, below) or by the external services that you use. Similarly, if you post information on an external service that references our Services, e.g., by using a hashtag associated with BNED or our affiliates in a Social Feature, your information may be used on or in connection with our Services or otherwise by BNED. Also, both BNED and the Vendors may have access to certain information about you, and your use of our Services and any external services. Vendors may be governed by separate privacy policies and terms of service.

  • Advertising. We may engage and work with Vendors and other parties to serve ads on our Services or on external services. Some of these ads may be tailored to your interest based on your browsing, across time, of our Services and elsewhere on the Internet, which may include use of data from cross-device usage, sometimes referred to as "interest-based advertising" or "online behavioral advertising" ("Interest-based Advertising"), which may include sending you an ad on external services after you have left our Services i.e., "retargeting". Our advertisers' and ad networks' use of Tracking Technologies are governed by their own privacy policies.

  • Analytics. We may use Vendor tools, such as Google Analytics and Adobe Analytics, to help us analyze our performance, and to deliver Services and advertising to you. For example, we may use Remarketing with Google Analytics, Google Display Network Impression Reporting, the DoubleClick Campaign Manager and/or Google Analytics Demographics and Interest Reporting.
    • We and our Vendors, such as Google, may use first-party cookies, such as the Google Analytics cookies, and third-party cookies together to report how your ad impressions, other uses of ad services, and your interactions with these ad impressions and ad services are related to visits to our Services.

    • Additionally, some of the technologies used on our Services, e.g., session replay tools, allow us and our Vendors to monitor and analyze how visitors use our Services to better understand user behavior and improve our Services. When you interact with us online, information related to your browsing behavior may be collected by us and our Vendors.

Please note that any links to external services are provided for your convenience only. Since this Policy does not apply to the practices of companies that we do not own or control, if you wish to learn more about the privacy practices of any external services or certain Vendors, we encourage you to review their privacy policies directly.


YOUR CHOICES

When it comes to your personal information, you have options, and we want to make sure you are informed of your choices.

Your Communication and Marketing Preferences. You may opt out of commercial messages by clicking on the "opt out" or "unsubscribe" link provided at the bottom of each email we send. These preferences do not apply to transactional communications, such as those that are related to your registration with us, required or important notices related to your use of our Services, or the fulfillment of a specific transaction.

Review, Update, or Change your Information. If you have an account on our Services, you may review, update, and change the information you provide to us at any time by accessing your account settings.

Choices Regarding Tracking Technologies.

  • Browser Settings. Some browsers have incorporated "Do Not Track" features that can send a signal to websites you visit indicating that you do not wish to be tracked. Because there is no consensus on how to interpret "Do Not Track" signals, our Services do not currently respond to browser "Do Not Track" signals. To find out more about "Do Not Track," you can visit http://www.allaboutdnt.com. You can control information collection and use by using other means, such as by clearing your browser cache history or by using the tools discussed below.

  • Self-Regulatory Advertising Organizations. Certain Vendors that perform advertising-related services on our behalf participate in voluntary programs that provide tools to opt-out of interest-based advertising, such as the Digital Advertising Alliance's ("DAA") Self-Regulatory Program for Online Behavioral Advertising. We support this program, and we expect those ad networks we directly engage to serve you interest-based advertising will do so as well, although we cannot guarantee their compliance. To learn more about how you can exercise certain choices regarding interest-based advertising for DAA members, visit http://www.aboutads.info/choices/, and http://www.aboutads.info/appchoices for information on the DAA's opt-out program for mobile apps. Some of these companies are also members of the Network Advertising Initiative ("NAI"). To learn more about the NAI and opt-out options for their members, see http://www.networkadvertising.org/choices/. We are not responsible for the effectiveness of, or compliance with, any third party opt-out options or programs, nor the accuracy of their statements regarding their programs.

  • Mobile Device Settings. You can use mobile device settings to limit mobile Tracking Technologies and associated activities. For instance, you can adjust or reset the advertising identifiers on your mobile device in the device settings. In some cases, you can also use mobile device settings to allow or restrict the sharing of location information. If you do not share your location information, some features of our Services may not be available for use, but we may still estimate your general location based on the IP address you use to access our Services. Additionally, you can also choose to uninstall mobile applications.

  • Vendor-Specific Tools. You may exercise your choices regarding the use of cookies by Google Analytics by using the Google Analytics Opt-out Browser Add-on or by going to https://tools.google.com/dlpage/gaoptout/ and following the instructions.

If you disable or remove these Tracking Technologies, some functionality on our Services may not be available nor function properly. If you use more than one browser or device, we recommend you make these choices in each browser or device to ensure your preferences are accounted for properly.

Please be aware that, even if you are able to opt out of certain kinds of Interest-based Advertising, you may continue to receive other types of ads. Opting out only means that those participating members should no longer deliver certain interest-based advertising to you, but does not mean you will no longer receive targeted content or ads from other ad networks.

In addition, we may serve ads on external services that are targeted to reach people on those services that are also identified on one of more of our databases ("Matched List Ads"). This is done by using Tracking Technologies, or by matching common factors between our databases and the databases of the third-party services. We are not responsible for these external services, including without limitation their data security. We are not responsible for their failure to comply with your or our opt-out instructions as they may not give us notice of opt-outs to our ads that you give to them, and they may change their options without notice to us or you.

BNED may implement Google's Invisible reCAPTCHA technology on our Services in order to reduce spam and prevent abuse of our Services. Your use of the Invisible reCAPTCHA is subject to the Google Privacy Policy and Google Terms of Service.


USER-GENERATED CONTENT

Our Services may permit you to post or submit User Generated Content ("UGC") including, without limitation, written content, user profiles, audio or visual recordings, computer graphics, pictures, data, or other content, including personal information. If you choose to submit UGC to any public area of our Services, your UGC will be considered "public" and will be accessible by anyone, including BNED. Notwithstanding anything to the contrary, unless otherwise explicitly agreed by us, personal information included in UGC is not subject to our usage or sharing limitations, or other obligations, and may be used and shared by BNED and other parties. We encourage you to exercise caution when making decisions about what you disclose in such public areas. For more information on how UGC is treated under our Services' Terms of Service, click HERE.


MINORS

Children under the age of 16 are not eligible to use our Services and must not submit any personal information to us. Our Services are not intended for children under the age of 16 and we do not knowingly collect personal information from children under the age of 16. If we become aware that we have obtained personal information from a child under the age of 16, we will delete such information in accordance with applicable law.


SWEEPSTAKES, CONTESTS, AND PROMOTIONS

We may offer sweepstakes, contests, and promotions (each, a "Promotion"), including any Promotion jointly or solely sponsored or offered by other parties, which may require submitting your personal information to such other parties. If you voluntarily choose to enter a Promotion, your personal information may be disclosed to BNED, Promotion co-sponsors or administrators, Vendors, and other parties, including for administrative purposes and as required by law, e.g., on a winners list. By entering, you are agreeing to the official rules that govern that Promotion, which may include consent to additional or differing privacy practices from those contained in this Policy. Please review those official rules carefully.


SECURITY

We take steps to help protect your personal information. We maintain appropriate administrative, technical, and physical safeguards designed to help protect personal information collected or received through our Services. Additionally, we limit access to personal information to employees and authorized parties who need to access that information to operate, develop, or improve our Services. Although we use reasonable efforts to safeguard personal information, transmission via the Internet is not completely secure and we cannot guarantee the security of your personal information collected through our Services.


CALIFORNIA CONSUMER PRIVACY ACT POLICY AND NOTICE AT COLLECTION

This California Consumer Privacy Act Policy and Notice at Collection (the "Notice") describes how we collect and use personal information, and the rights that the California Consumer Privacy Act, as amended (the "CCPA"), provides to California residents. Unless otherwise noted, the disclosures and practices contained within this Notice describe our current practices and our practices for the 12 months preceding the Effective Date, set forth at the beginning of this Policy.

This Notice does not apply to personal information collected from employees, contractors or job applicants. If you are an employee, contractor or job applicant, please refer to your respective notice.

This Notice supplements other parts of our Policy and provides additional information for California residents. In the event of a conflict between any other BNED policy, statement, or notice and this Notice, this Notice will prevail as to California residents' rights under the CCPA.

What Personal Information We Collect and Why We Collect It.

We collect the categories of personal information about California residents that are indicated in the chart below. Note that the specific pieces of personal information we collect about you may vary depending on the nature of your interactions with us and may not include all of the examples listed.

The disclosures in the chart below also apply to Colorado residents.

Category of PI
Purposes for Collection, Use, and Disclosure
Identifiers such as name, email address, postal address, phone number, date of birth, school identifier, government issued identifier, IP address or other similar identifiers
  • To develop, improve, and provide our Services.
  • To promote and market our Services and our Vendors' services.
  • To operate our business, complete transactions, and comply with legal requirements.
  • To prevent fraud and illegal activity.
Personal Information as described in Section 1798.80(e) of the California Civil Code such as a phone number and bank account number
  • To develop, improve, and provide our Services.
  • To promote and market our Services and our Vendors' services.
  • To operate our business, complete transactions, and comply with legal requirements.
  • To prevent fraud and illegal activity.
Commercial Information such as purchase history
  • To develop, improve, and provide our Services.
  • To promote and market our Services and our Vendors' services.
  • To operate our business, complete transactions, and comply with legal requirements.
  • To prevent fraud and illegal activity.
Geolocation
  • To develop, improve, and provide our Services.
  • To promote and market our Services and our Vendors' services.
  • To operate our business and comply with legal requirements.
  • To prevent fraud and illegal activity.
Internet or Other Electronic Network Activity Information such as IP address, mobile network provider, and other related information
  • To develop, improve, and provide our Services.
  • To promote and market our Services and our Vendors' services.
  • To operate our business, complete transactions, and comply with legal requirements.
  • To prevent fraud and illegal activity.
Inferences drawn from personal information collected to generate information about your likely preferences
  • To develop, improve, and provide our Services.
  • To promote and market our Services and our Vendors' services.
  • To operate our business, complete transactions, and comply with legal requirements.
  • To prevent fraud and illegal activity.
Sensitive Personal Information, including:

Account Access Credentials, such as your account username and password; and

Precise Geolocation (location within 1,850 feet).
  • To develop, improve, and provide our Services.
  • To promote and market our Services and our Vendors' services.
  • To provide access to your account.
  • To operate our business, complete transactions, and comply with legal requirements..
  • To prevent fraud and illegal activity.


Sources of Personal Information.

We collect personal information from:

  • you;
  • your devices and/or browsers;
  • our affiliates;
  • Vendors including without limitation business partners;
  • educational institutions; and
  • other external sources, including publicly available sources.

Categories of Recipients of Personal Information.

We may disclose each category of personal information and sensitive personal information, described herein, to these categories of recipients:

  • our affiliates;
  • Vendors including without limitation business partners;
  • educational institutions; and
  • governmental and law enforcement authorities.

Retention of Personal Information.

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information (which includes the categories of personal information set forth in the charts and sections herein) for as long as necessary to fulfill the purposes we collected it for, as required to satisfy any legal obligations, or as necessary to resolve disputes. To determine the appropriate retention period for personal information, we consider applicable legal requirements, the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes we process your personal information for, and whether we can achieve those purposes through other means. We will maintain certain types of personal information for a limited duration.

Selling and Sharing of Personal Information.

We may sell and/or share with third parties for cross-context behavioral advertising the following categories of personal information:

  • identifiers;
  • Internet or other electronic network activity information; and
  • precise and non-precise geolocation data.

We sell and/or share this personal information for advertising purposes to third parties. The third parties to whom this personal information was sold and/or shared are advertisers and analytics vendors. When we use the term sell, sold, or sale, we mean for valuable consideration and not monetary value.

We offer you the ability to opt-out of these sales and sharing as set forth herein.

Your California Privacy Rights.

The CCPA gives California Consumers certain rights:

Right to Know

California consumers have the right to request more information about the following:

  • The categories of personal information we have collected about you;
  • The categories of sources from which the personal information was collected;
  • Our business or commercial purposes for collecting, selling, or sharing your personal information;
  • The categories of third parties to which we disclosed your personal information;
  • The categories of personal information we sold or shared about you and the categories of third parties to which each category of personal information was sold or shared;
  • The categories of personal information we disclosed about you for a business purpose and the categories of recipients to which it was disclosed; and
  • The specific pieces of personal information we have collected about you.

Right to Request Deletion of Personal Information

You may request that we delete your personal information that we have collected directly from you and are currently maintaining. Please note, however, that we may have a legal basis for retaining certain personal information under the CCPA, despite your request. Requests of this nature may be made no more than twice in a twelve-month period.

Right to Opt-out of the Sale and Sharing of Personal Information

We engage in sales and/or sharing via Tracking Technologies. You have the right to opt out of the sale and sharing of your personal information in the context of Tracking Technologies. To opt out of sale and sharing via Tracking Technologies, please click on the link in the footer of our Services pertaining to your data privacy choices.

You may also opt out of the sale and/or sharing of your personal information via Tracking Technologies through an opt-out preference signal. In order to process your request through an opt-out preference signal, you must use a browser supporting the preference signal. If you choose to use an opt-out preference signal, you will need to turn it on for each browser and each device you use.

Right to Correct Personal Information

You may request that we correct personal information that we maintain about you if you believe such personal information is inaccurate. We may request documentation from you in connection with your request. We will also require you (or your agent) to be verified before honoring your correction requests. Upon receipt of a verifiable request to correct inaccurate personal information, we will use commercially reasonable efforts to correct the information as you direct.

Right to Limit Use of Your Sensitive Personal Information

You may direct us to limit the use and disclosure of your sensitive Personal Information to uses/disclosures that are reasonably necessary to provide our goods and services, or as needed: to ensure security and integrity; to prevent fraud or illegal activity; for physical safety; for short-term, transient use, including for non-personalized advertising; to perform services on behalf of the business; and to verify or maintain the quality or safety of a service or device owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance such services or devices. To limit our use of your sensitive Personal Information, please click on our privacy portal HERE.

Right to Non-discrimination for the Exercise of Your Privacy Rights

We will not discriminate against you if you choose to exercise any of the privacy rights described herein.

Exercise CCPA Rights.

You may submit CCPA-related requests to BNED for BNED-controlled sites via email at [email protected], on our privacy portal HERE, or toll-free at 833-720-0427.

In order to fully exercise your rights under CCPA for each BNED-controlled site you use, please complete the BNED privacy portal webform from each browser, on each device, and on each such BNED-run website.

To exercise your privacy rights under CCPA with respect to personal information held by our business partners, Fanatics and Lids, regarding your use of or transactions with a bookstore's apparel and/or spirit shop provided by Fanatics and/or Lids (or as similarly noted on an applicable bookstore site), please submit your request directly to Fanatics and Lids HERE.

Shine the Light.

California law permits customers in California to request certain details about how their personal information is shared with third parties, and in some cases our affiliates, if personal information is shared for those third parties' or our affiliates' own direct marketing purposes. We do not share personal information with third parties or our affiliates for those third parties' or affiliates' own direct marketing purposes. Californians may request information about our compliance with this law by contacting us at [email protected] or by mailing:

Barnes & Noble Education, Inc.
120 Mountain View Boulevard
Legal Department
Basking Ridge, NJ 07920
Attention: Chief Privacy Officer

Any such request must include your name and "California Shine the Light Privacy Rights Request" in the first line of the description and, if sent by mail, must include your street address, city, state, and zip code.

Please note that "Shine the Light" rights and CCPA rights are granted by different laws and must be exercised separately.

Minors.

California residents under the age of 18 who have registered to use our Services, and who have posted content or information on or through our Services, can request that such information be removed by contacting us in the manner described in the "Contact Us" section below stating that they personally posted such content or information and detailing where the content or information is posted.

We will make a reasonably good faith effort to remove the content from prospective public view or anonymize it so the minor cannot be individually identified. However, this removal process cannot ensure complete or comprehensive deletion from the Internet. For instance, other parties may have republished the content or archived copies of it may be stored by search engines or other parties that we do not control.

Notice of Financial Incentive.

By creating an account, signing up to receive our emails, or participating in other offers provided by BNED from time to time, you may be eligible, where indicated, for discounts, promotions, or similar incentive programs ("Programs"). The full terms and conditions of a Program will be set forth where the opportunity to sign up is offered. We collect identifiers, such as email addresses, phone numbers, and/or zip codes, that you provide to us when you sign up for a Program. The financial incentives that we offer are reasonably related to the value of the consumer's data. We have made a good faith estimate of the value of the consumers' data based on relevant expenses related to the collection and retention of consumers' personal information as part of each Program. You have the right to withdraw from a Program at any time, and you may do so by unsubscribing from our emails in the manner indicated in the emails, or otherwise discontinuing participation in the Program in the manner provided.


STATE-SPECIFIC RIGHTS

Your Rights Under Certain Other U.S. Privacy Laws.

This section applies to consumers residing in Connecticut, Colorado, and Virginia, as defined by the Connecticut Data Privacy Act ("CTDPA"), the Colorado Privacy Act ("CoPA"), and the Virginia Consumer Data Protection Act ("VCDPA"), respectively (collectively, the "U.S. Privacy Laws"), that use our Services. "Personal information" includes "personal data" as defined by U.S. Privacy Laws.

You can learn more about the personal information we process in the "Personal Information We Collect" section and the purpose for processing such personal information in the "How We Use Your Personal Information" section. You can also learn more about our disclosure of personal information and the categories of external parties we disclose personal information to in the "How We Disclose Your Personal Information" section. Colorado residents can learn more about the purposes for which we process each category of personal information we collect in the "What Personal Information We Collect and Why We Collect It" section of our California Consumer Privacy Act Policy and Notice at Collection.

We also process your personal information for Targeted Advertising. You have the right to opt out of the processing of your personal information for Targeted Advertising, as described herein.

If you are a customer residing in Colorado, Connecticut, or Virginia, subject to certain conditions and restrictions set out in the U.S. Privacy Laws and other applicable laws, you have the following rights with regard to your personal information:

Right to Access and Data Portability

You have the right to confirm whether we are processing your personal information, to access your personal information, and to obtain a copy of your personal information in a portable format.

Right to Correct

You have the right to request that we correct inaccuracies in your personal information, taking into account the nature of the personal information and our purposes for processing it.

Right to Delete

You have the right to request that we delete certain personal information that we have collected from or obtained about you, subject to certain exemptions.

Right to Opt Out of Sales

We do not "sell" your personal information for money, but some of the ways we disclose your personal information may be considered "sales" under certain U.S. Privacy Laws. You have the right to opt-out of the "sale" of personal information, which may overlap with your right to opt out of Targeted Advertising. To opt out, please click on the link in the footer of our Services pertaining to your data privacy choices.

Right to Opt Out of Targeted Advertising

You may request that we stop disclosures of your personal information for Targeted Advertising by clicking on the link in the footer of our Services pertaining to your data privacy choices.

Right to Opt Out of Profiling

You have the right to opt out of our processing of personal information for the purposes of profiling. We do not process personal information for the purposes of profiling, and as such this right is not applicable.

Right to Appeal

If you are unsatisfied with our actions related to the exercise of one of your privacy rights described herein, you may appeal our decision.

Consumers may submit their requests under U.S. Privacy Laws HERE for BNED-run sites. Please note that, depending on the nature of your request, you may be asked to provide information to verify your identity before your request can be processed. We will respond to your request as soon as we reasonably can and no later than as legally required.

If you choose to exercise any of the privacy rights described herein, we will not deny our Services to you, charge you different prices, or provide a different level or quality of Services to you unless those differences are related to the value of your personal information.

Your Nevada Privacy Rights.

Under Nevada privacy law, Nevada residents may opt out of the sale of certain "covered information" collected by operators of websites or online services. We currently do not "sell" covered information as "sale" is defined by such law, and we do not have plans to "sell" this information. However, if you would like to be notified if we decide in the future to sell personal information covered by this Nevada privacy law, please email your name and email address to [email protected]

Please review this Policy for more information about our information collection and sharing practices. We may share your information as explained in this Policy, such as to enhance your experiences and our Services, and those activities will be unaffected by a Nevada opt-out request.


CHANGES TO THIS POLICY

From time to time, we may update this Policy and indicate changes by updating the "Effective Date" at the top of the Policy. Your continued use of our Services after any update to this Policy will constitute your acceptance of the changes.

To the extent any provision of this Policy is found by a court of competent jurisdiction to be invalid or unenforceable, such provision shall be severed to the extent necessary for the remainder of this Policy to be valid and enforceable.


CONTACT US

If you have any questions or concerns about this Policy or its implementation, you may contact us:

By email: [email protected]

By mail:

Barnes & Noble Education, Inc.
120 Mountain View Boulevard
Legal Department
Basking Ridge, NJ 07920
Attention: Chief Privacy Officer



Terms of Service

Barnes & Noble Education, Inc. Terms of service


EFFECTIVE DATE: August 31, 2023

These terms of service contain the terms and conditions applicable to you and your access to and use of this website; and elsewhere online where there is a link to these terms of service (collectively, "Terms"). This includes, without limitation, any feature, content (including, without limitation, text, graphics, icons, images, and clips), software or application, and any products or services appearing or marketed on the Websites, including in our related emails and marketing material, of Barnes & Noble Education, Inc., a Delaware corporation, and our affiliated companies (collectively, the "Websites") that operate the brands, Barnes & Noble College and MBS (collectively, "BNED", "we", "us", "our").

THESE TERMS AFFECT YOUR LEGAL RIGHTS, RESPONSIBILITIES AND OBLIGATIONS, GOVERN YOUR USE OF THE WEBSITES, ARE LEGALLY BINDING, LIMIT BNED'S LIABILITY TO YOU, AND REQUIRE YOU TO INDEMNIFY US AND TO SETTLE CERTAIN DISPUTES THROUGH INDIVIDUAL ARBITRATION. PLEASE NOTE THAT NOTHING IN THESE TERMS AFFECTS YOUR MANDATORY STATUTORY RIGHTS UNDER APPLICABLE LAW, TO THE EXTENT THAT SUCH RIGHTS APPLY TO YOU AND CANNOT BE LIMITED OR EXCLUDED.

Accordingly, please review these Terms carefully before using the Websites. Your use of the Websites is subject to these Terms, the applicable BNED privacy policy, and all applicable laws, rules and regulations. By using or accessing the Websites, you acknowledge and agree that you have read, understand, and agree to be bound by these Terms and the applicable privacy policy for the Websites, the terms and conditions of which are incorporated herein by this reference.

If you do not wish to be bound by these Terms, and any applicable Additional Terms (defined below), you should not use or access the Websites, and, where applicable, you should uninstall any downloads and applications.

In some instances, you may be subject to different or additional terms and conditions, policies and guidelines ("Additional Terms") that are applicable to certain Websites. Those Additional Terms will be posted on the applicable Website in connection with the relevant offering. In the event of a conflict between these Terms and the Additional Terms, the Additional Terms shall control.

These Terms and any Additional Terms are subject to change at any time, so we encourage you to periodically review all the terms and conditions posted on the Websites. If we make any material changes to these Terms or the applicable Additional Terms, we will post the updated version(s), along with an effective date, so as to give you notice by means of the Websites. In the event that you have these Terms cached on your browser, the Terms that apply to you are the most recent version of the Terms that appear on a non-cached browser.

If any changes to these Terms or Additional Terms are not acceptable to you, you must stop your access to and use of the Websites and, where applicable, uninstall any downloads and applications. Note, the singular form of any noun or pronoun in these Terms shall include the plural and vice versa unless the context in which such word is used requires otherwise.


TABLE OF CONTENTS


1. OWNERSHIP; YOUR RIGHTS TO USE THE WEBSITES.

  1. Ownership. The Websites, including all copyrights, patents, trademarks, service marks, trade names and all other intellectual property rights therein ("Intellectual Property Rights"), are owned or controlled by BNED, our licensors, and certain other third parties. All right, title, and interest in and to the Websites and the Intellectual Property Rights are the property of BNED, our licensors or certain other third parties, and are protected by U.S. and international copyright, trademark, trade dress, patent or other intellectual property and unfair competition rights and laws to the fullest extent possible. BNED owns the copyright in the selection, compilation, assembly, arrangement, and enhancement of the content on the Websites.

  2. Your Rights to Access and Use the Websites. Your right to access and use the Websites is subject to your strict compliance with these Terms and the applicable Additional Terms. Your right to access and use the Websites shall automatically terminate upon any violations of these Terms or the applicable Additional Terms. These rights are non-exclusive, limited, and revocable by us at any time in our sole discretion without advanced notice or liability. As your right to access and use the Websites is personal to you, you may neither assign nor transfer your right, and any attempt to do so is void. You may access and use the Websites for your personal, non-commercial, lawful use only (collectively, the following are the "Licensed Elements"):

    • Display, view, and use the Websites on a computer, mobile or other internet-enabled, or permitted device ("Device"). You may electronically copy and print a hard copy from the Websites solely for personal, non-commercial purposes. Any other use of any content included on the Websites, including without limitation linking or framing, are strictly prohibited without BNED's prior written consent.

    • Subject to any applicable Additional Terms, you may use a Website's "Send to Friend," social media sharing or similar tool, if available, to: (i) initiate and send communication that includes our Website content to one or more of your contacts from whom you have explicit permission to contact; or (ii) to post our Website content to a third-party site or online service or your own site or online service; provided that you may not use the tool to violate applicable laws, rules or regulations, any third-party rights, or in any way that could reflect negatively on us;

    • If a Website includes a "download" link next to a piece of content including, without limitation, an image, an icon, a wallpaper, a music track, a video, a trailer, an RSS feed, etc. you may only download a single copy of such content to a single Device;

    • Download, install and use one copy of any software, including apps, that we make available on or through the Websites ("Software") on your Device in machine-executable object code form only and make one additional copy for back-up purposes; provided, however, that you understand and agree that: (i) by allowing you to download the Software, BNED does not transfer title to the Software to you (i.e., you own the medium on which the Software is recorded, but the Software's owner (which may be BNED and/or its third-party Software licensor) will retain full and complete title to such Software); (ii) you may not copy, modify, adapt, translate into any language, distribute, or create derivative works based on the Software, except as expressly authorized in these Terms or applicable Additional Terms, without the prior written consent of BNED; (iii) you may not assign, rent, lease, or lend the Software to any person or entity, and any attempt by you to sublicense, transfer, or assign the Software will be void and of no effect; and (iv) you may not decompile, disassemble, reverse engineer, or attempt to reconstruct, identify, or discover any source code, underlying ideas, underlying user interface techniques, or algorithms of the Software by any means whatsoever, except to the extent the foregoing restriction is prohibited by applicable law;

    • If made available to you, and you choose to obtain a registered personal account, or a related username and password, on a Website or interact with a Website in connection therewith;

    • Link to a Website from another site or online service; provided, that: (i) the links only incorporate text, and do not use any BNED names, logos, or images; (ii) the links and the content on your site or online service do not suggest any affiliation with BNED or cause any other confusion; and (iii) the links and the content on your website do not portray BNED, its personnel, the Websites, or any other product or service in a negative, false, misleading, derogatory, or otherwise offensive manner, and do not contain content that is unlawful, offensive, obscene, lewd, lascivious, filthy, violent, threatening, harassing, abusive, or that violate any rights of any third-party or are otherwise objectionable to BNED. BNED reserves the right to suspend or prohibit linking to the Websites for any reason, in its sole discretion, without advance notice or any liability of any kind to you or any third-party;

    • Stream the Website content using any of the widgets and/or other digital streaming internet video players, if any, provided on the Websites, subject to any applicable Additional Terms; and

    • Use any other functionality expressly provided by BNED on or through the Websites for use by users, including without limitation functionality to create or post User-Generated Content (as defined below), subject to these Terms and any applicable Additional Terms.
  3. Eligibility. Unless otherwise specifically noted in the features made available to you, the Websites and any products and services appearing or marketed on the Websites are intended for, directed towards the purchase of, and use by adults, i.e., those aged 18 years old or above, or by individuals 16 years old or older with the consent of an adult. Individuals over the age of 16 and under the age of 18 may only use the Websites with the supervision of a parent or legal guardian and should review these Terms with that parent or legal guardian to ensure that you all understand them. Further, you represent and warrant: (i) you are not a citizen of or located in a country or region that is targeted for comprehensive trade sanctions by the U.S. government; (ii) you will not access or use the Websites from such a country or region; and (iii) you are not designated on the U.S. Treasury's Specially Designated Nationals or Blocked Persons List or otherwise a person who is barred from doing business with U.S. persons or from receiving exports of goods or services from the U.S.

  4. Rights of Others. In using the Websites, you must respect the intellectual property and the rights of BNED and others. Your unauthorized use of the Websites may violate the rights of others and applicable laws, rules and regulations, and could result in your civil and criminal liability. If you believe your work has been infringed via the Websites, please see Section 5 below.

  5. Reservation of all Rights Not Granted to You as to the Websites. These Terms and any applicable Additional Terms, include intentionally narrow, limited grants of rights to use and access the Websites. No right or license to you may be construed, under any legal theory, by implication, estoppel, industry custom, or otherwise. ALL RIGHTS NOT EXPRESSLY GRANTED TO YOU ARE RESERVED BY BNED AND ITS LICENSORS AND OTHER THIRD PARTIES. Any unauthorized use of any Website, Software, Licensed Element, or any other BNED product or service where these Terms are posted is prohibited for any purpose.

  6. Third-Party Services. We are not responsible for third parties or their content, advertisements, if any, apps, software, sites or other online services ("Third-Party Services"). For instance, portions of the Websites may be integrated into or linked to third-party sites, platforms or apps that we do not control. Similarly, we may make ads and third-party content or services, which we also may not control, available to you on or via our Websites. This may include the ability to register or sign into our Websites using third-party tools, and to post content on third-party sites and online services using their plug-ins made available on our Websites, subject to any applicable Additional Terms. Use caution when dealing with third parties and carefully read their terms of use or service and privacy policy and other applicable policies. We take no responsibility for Third-party Services. We are not and will not be liable for any damages caused by your access, use, or reliance on Third-Party Services. If you are accessing or using the Websites through Apple, Android or any other mobile operating system platform, these are Third-Party Services. If you access our apps via Apple, Inc. ("Apple"), see below for Additional Terms that are applicable to you and are incorporated into these Terms by this reference.

  7. Terms applicable for Apple IOS.

    • To the extent that you are accessing the Websites through an Apple mobile application, you acknowledge that these Terms are entered into between you and BNED and that Apple is not a party to these Terms other than as third-party beneficiary, as set forth below.

    • The license granted to you by BNED under these Terms is subject to the permitted Usage Rules set forth in the Apple Media Services Terms and Conditions (see: http://www.apple.com/legal/itunes/us/terms.html) and any third-party terms of use or service applicable to the Websites you use.

    • You acknowledge that BNED, and not Apple, is responsible for providing the Websites as defined in these Terms.

    • You acknowledge that Apple has no obligation whatsoever to furnish any maintenance or any support services to you with respect to the Websites.

    • To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Websites.

    • Notwithstanding anything to the contrary herein, and subject to these Terms, you acknowledge that, solely as between Apple and BNED, BNED and not Apple is responsible for addressing any claims you may have relating to the Websites, or your access or use thereof, including, but not limited, to: (i) product liability claims; (ii) any claim the Websites fail to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection law or similar legislation.

    • Further, you agree that if the Websites, or your access to and use of the Websites, infringes on a third-party's intellectual property rights, you will not hold Apple responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claims.

    • You acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce the Terms against you as a third-party beneficiary thereof.

2. CONTENT YOU SUBMIT; INTERACTIVE COMMUNITY RULES.

  1. User-Generated Content. BNED may now, or in the future, offer users of the Websites the opportunity to create, build, post, upload, display, publish, distribute, transmit, broadcast, or otherwise make available on or submit through the Websites, or on or in response to our pages or posts on any third-party platform or in connection with any of our promotions by any media or manner, or otherwise submit to us, e.g., on our Facebook or other social media pages, in response to our tweets, through a sweepstakes or contest, or by otherwise sending it to us (collectively, "submit") messages, text, illustrations, files, images, graphics, photos, comments, responses, sounds, music, videos, information, content, ratings, reviews, data, questions, suggestions, personally identifiable information, or other information or materials and the ideas contained therein (collectively, but excluding Licensed Elements included therein, "User-Generated Content" or "UGC"). Depending on the features enabled, you may be able to submit UGC through your profile, forums, blogs, message boards, social networking environments, content creation and posting tools, text subscription programs, gameplay, social communities, e.g., including the Interactive Community (defined below), if applicable, "contact us" tools, email, and other communications functionality. Except to the extent of the rights and license you grant in these Terms and, subject to any applicable Additional Terms, you retain whatever legally cognizable right, title, and interest you have in your UGC.

  2. Except as otherwise described in a Website's posted Privacy Policy, or any applicable Additional Terms, you agree: (i) your UGC will be treated as non-confidential and non-proprietary by us, regardless of whether you mark them "confidential," "proprietary," or the like, and will not be returned; and (ii) to the maximum extent permitted by applicable law, BNED does not assume any obligation of any kind to you or any third-party with respect to your UGC. Upon request, you will provide documentation necessary to authenticate rights to such content and verify your compliance with these Terms or any applicable Additional Terms. You acknowledge that the Internet and mobile communications may be insecure and subject to breaches of security; accordingly, you acknowledge and agree that your UGC is submitted at your own risk.

  3. In your communications with BNED, please keep in mind that we do not seek any unsolicited ideas or materials for products or services, or even suggested improvements to our Websites, products or services, including, without limitation, ideas, concepts, inventions, or designs for music, websites, apps, books, scripts, screenplays, motion pictures, television shows, theatrical productions, software or otherwise (collectively, "Unsolicited Ideas and Materials"). Any Unsolicited Ideas and Materials you submit are deemed UGC and licensed to us as set forth below. In addition, BNED retains all of the rights held by members of the general public with regard to your Unsolicited Ideas and Materials. BNED's receipt of your Unsolicited Ideas and Materials is not an admission by BNED of their novelty, priority, or originality, and it does not impair BNED's right to contest existing or future intellectual property rights relating to your Unsolicited Ideas and Materials.

  4. License to BNED of Your UGC. Except as otherwise described in: (i) any applicable Additional Terms, e.g., such as a promotion's official rules, which specifically govern the submission of your UGC; (ii) or in our applicable Privacy Policy, you hereby grant BNED the non-exclusive, unrestricted, unconditional, unlimited, worldwide, irrevocable, perpetual, and cost-free right and license to use, copy, record, distribute, reproduce, disclose, sell, re-sell, sublicense (through multiple levels), display, publicly perform, transmit, publish, broadcast, translate, make derivative works of, and otherwise use and exploit in any manner whatsoever, all or any portion of your UGC (and derivative works thereof), for any purpose whatsoever in all formats, on or through any means or medium now known or hereafter developed, and with any technology or devices now known or hereafter developed, and to advertise, market, and promote the same. Without limitation, the granted rights include the right to: (iii) configure, host, index, cache, archive, store, digitize, compress, optimize, modify, reformat, edit, adapt, publish in searchable format, and remove such UGC and combine same with other materials, and (iv) use any ideas, concepts, know-how, or techniques contained in any UGC for any purposes whatsoever, including developing, producing, and marketing products or services. You understand that in exercising such rights, metadata, notices and content may be removed or altered, including copyright management information, and you consent thereto, and further represent and warrant you have all necessary authority to do so. In order to further effect the rights and license that you grant to BNED to your UGC, you also, as permitted by applicable law, hereby grant to BNED, and agree to grant to BNED, the unconditional, perpetual, irrevocable right to use and exploit your name, persona, and likeness in connection with any UGC, without any obligation or remuneration to you. Except as prohibited by law, you hereby waive, and you agree to waive, any moral rights, e.g., including attribution and integrity, that you may have in any UGC, even if it is altered or changed in a manner not agreeable to you. To the extent not waivable, you irrevocably agree not to exercise such rights, if any, in a manner that interferes with any exercise of the granted rights. You understand that you will not receive any fees, sums, consideration, or remuneration for any of the rights granted in this section.

  5. BNED may, but will not have any obligation to, review, monitor, display, post, store, maintain, accept, or otherwise make use of, any of your UGC. BNED may, in its sole discretion, reject, delete, move, re-format, remove or refuse to post or otherwise make use of UGC without notice or any liability to you or any third-party in connection with our operation of UGC venues in an appropriate manner, e.g., to enhance accessibility of UGC, address copyright infringement, and protect users from harmful UGC. Without limitation, we may, but do not commit to, do so to address content that comes to our attention that we believe is offensive, obscene, lewd, lascivious, filthy, violent, harassing, threatening, abusive, illegal or otherwise objectionable or inappropriate, or to enforce the rights of third parties or these Terms or any applicable Additional Terms. Such UGC submitted by you or others need not be maintained on the Websites by us for any period of time, and you will not have the right, once submitted, to access, archive, maintain, change, remove, or otherwise use such UGC on the Websites or elsewhere, except that California individuals under the age of 18 years ("Minors") have certain rights to have certain content about them that they have themselves posted on the Websites prospectively removed from public display as provided for in the Privacy Policy.

  6. Each time you submit any UGC, you represent and warrant that you are at least the age of majority in the jurisdiction in which you reside, or are the parent or legal guardian, or have all proper consents from the parent or legal guardian, of any Minor who is depicted in or contributed to any UGC you submit, and that, as to that UGC: (i) you are the sole author and owner of the intellectual property and other rights to the UGC, or you have a lawful right to submit the UGC and grant BNED the rights to it that you are granting by these Terms and any applicable Additional Terms, all without any BNED obligation to obtain consent of any third-party and without creating any obligation or liability of BNED; (ii) the UGC is accurate; (iii) the UGC does not and, as to BNED's permitted uses and exploitation set forth in these Terms, will not infringe any intellectual property or the rights of any third-party; and (iv) the UGC will not violate these Terms or any applicable Additional Terms, or cause injury or harm to any person.

  7. Interactive Community Rules. Some aspects of the Websites may now or in the future enable you to communicate with other users and post information, e.g., your own UGC, via an interactive community (the "Interactive Community"). You are using an Interactive Community service, e.g., if you view or participate in the Interactive Community, post a review, create a list, create a profile, submit any UGC, or otherwise participate in any interactive feature. Your use of the Interactive Community is subject to these Terms and any applicable Additional Terms, as well as the following:

    • You may use the Interactive Community only for lawful purposes and in accordance with these Terms. If you are using our Interactive Community, and post, publish or communicate any UGC on or through the Interactive Community, carefully choose the information you post and provide to other users.

    • You may not post on or transmit through the Websites any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically or otherwise objectionable material of any kind, including any material that encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law, rule or regulation of the laws applicable to you or applicable in the country in which the material is posted. We reserve the right, in our sole discretion, to reject, refuse to post or remove any posting or other UGC (including private messages) from you, or to deny, restrict, suspend or terminate access to all or any part of the Interactive Community at any time, for any or no reason, without prior notice or explanation and without liability.

    • You may not post UGC that: (i) involves the transmission of "junk mail", "chain letters" or unsolicited mass mailing, instant messaging, "spimming" or "spamming"; (ii) contains restricted or password-only access pages or hidden pages or images (those not linked to or from another accessible page); (iii) solicits passwords or personal identifying information for commercial or unlawful purposes from other users; (iv) involves commercial activities and/or sales such as contests, sweepstakes, barter, advertising or pyramid schemes; (v) includes a photograph or video of another person that you have posted without that person's consent; (vi) circumvents or modifies, or attempts to circumvent or modify, or encourages or assists any other person in circumventing or modifying any security technology or software that is part of the Websites; (vii) involves the use of viruses, bots, worms or any other computer code, files or programs that may interrupt, destroy or limit the functionality of any computer software or hardware, or otherwise may permit the unauthorized use of or access to a computer or a computer network; (viii) covers or obscures the banner advertisements on your personal profile page; (ix) involves any automated use of the Websites, such as using scripts to add friends or send comments or messages; (x) interferes with, disrupts or creates an undue burden on the Websites or the networks or services connected to the Interactive Community; (xi) impersonates or attempts to impersonate another Interactive Community user, person or entity; (xii) uses the account, username or password of another Interactive Community user at any time or discloses your password to any third party or permits any third party to access your account; (xiii) sells or otherwise transfers your profile; or (xiv) uses any information obtained from the Websites or Interactive Community in order to attempt to or actually harass, abuse or harm another person or entity.

    • We reserve the right, in our sole discretion, to remove your profile and deny, restrict, suspend or terminate your use of and access to all or any part of the Interactive Community for any reason.

    • If you become aware of misuse of the Interactive Community, including any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically or otherwise objectionable material of any kind, material that encourages conduct that would constitute a criminal offense, gives rise to civil liability or otherwise violates any applicable law, rule or regulation, please contact us. Notwithstanding the foregoing and to the maximum extent permitted by applicable law, we assume no responsibility for ongoing monitoring of the Interactive Community or for removal or editing of any UGC, even after receiving notice. We assume no liability for any action or inaction with respect to conduct, communication or UGC within the Interactive Community. You are solely responsible for all activities in which you engage within the Interactive Community. The Interactive Community is not designed for use Minors. No children under the age of 16 are permitted to register or create user profiles, and individuals aged between 16 and 18 must participate in the Interactive Community only under the supervision of a parent or legal guardian. Numerous informational and commercial resources, e.g., computer hardware, software or filtering services, are available to help parents keep their children safe online. If you are interested in learning more about these resources, information is available at many sites providing information on such protections. We do not specifically sponsor or endorse any of these sites or their services.

    • Interactive Community users may upload to or otherwise submit to us for distribution on the Interactive Community and the Websites: (i) UGC that is not subject to any copyright or other proprietary rights restrictions; or (ii) UGC that the owner or licensor of any relevant rights has given express authorization for us to distribute over the Internet. You may not upload, embed, post, e-mail, transmit or otherwise make available any material that infringes any copyright, patent, trademark, trade secret or other proprietary rights of any person or entity. Any copyrighted or other proprietary UGC distributed with the consent of a copyright owner should contain a phrase such as "Copyright, owned by [name of owner]; used by permission." We are entitled to presume that all UGC conforms to the foregoing requirements. The unauthorized submission of copyrighted or other proprietary UGC is illegal and could subject the user to personal liability for damages in a civil suit as well as criminal prosecution. Interactive Community users assume all liability for any damage resulting from their infringement of copyright or proprietary rights, or for any other harm arising from an unauthorized submission or submission of UGC. We assume no liability for any damage resulting from any infringement of copyright or proprietary rights, or from any other harm arising from any UGC.

3. USING THE WEBSITES; USE RESTRICTIONS.

  1. Creating an Account. Accounts may only be set up you, and if not you, by an authorized representative of the individual that is the subject of the account and who is of the age of majority. We do not review accounts for authenticity and are not responsible for any unauthorized accounts that may appear on the Websites. For any dispute as to account creation or authenticity, we shall have the sole right, but are not obligated, to resolve such dispute as we determine appropriate, without notice. If you register with us or create an account, you are solely responsible and liable for the security and confidentiality of your access credentials and for restricting access to your Device and for all activity under your account. Usernames and passwords must be personal and unique, not violate the rights of any person or entity, and not be offensive. We may reject the use of any password, username, or email address for any reason in our sole discretion. You are solely responsible for your registration information and for updating and maintaining it. You will immediately notify us of any unauthorized use of your account, password, or username, or any other suspected or actual breach of security, but will remain responsible for any unauthorized use thereafter. You will not sell, transfer, or assign your account or any account rights.

  2. Subscriptions; Rentals; Purchases; Taxes. In order to access certain features of the Websites, you may be required to make a purchase. Moreover, some aspects of the Websites may allow you to place orders for or rent products.

    • Any deal terms presented to you at the time of rental, purchase, or other transaction you conduct on or initiate on the Websites ("Transaction") shall be considered Additional Terms. You agree to pay BNED all charges at the prices presented to you or your agent(s). You must provide, and you authorize BNED to charge, your chosen payment provider (your "Payment Method") when you make a purchase on our Websites. You agree to make payment using only a permitted Payment Method, and will only provide us with information about Payment Methods that you are authorized to use. We allow you to save and manage your information about your Payment Method, including the full credit card number, account number, and expiration dates, for future purchases or transactions on our site. You may update your default Payment Method at any time. If we are unable to charge one payment card, we may charge another valid credit card that you have entered for use on our site. You are responsible for maintaining the accuracy of the information that we have on file, and you consent to BNED updating such stored information from time to time based on information provided by you, your bank or payment services processors, among others. If you initiate a chargeback dispute for any payment or transaction made on our Websites, BNED reserves the right to terminate the provision of Websites or delivery of BNED products and services to you pending resolution of the chargeback dispute with the credit card issuer.

    • Some Transactions may be subject to taxes in certain states. Depending on your state and the nature of the product or services you receive from us, this may be a rental tax, sales tax or use tax. Tax rates are different from state to state. You are responsible for paying all such taxes.

  3. Websites Use Restrictions. You agree that you will not: (i) use the Websites for any political or commercial purpose (including, without limitation, for purposes of advertising, soliciting funds, collecting product prices, and selling products); (ii) use any meta tags or any other "hidden text" utilizing any Intellectual Property Rights; (iii) engage in any activities through or in connection with the Websites that seek to attempt to or do harm any individuals or entities or are unlawful, offensive, obscene, lewd, lascivious, filthy, violent, threatening, harassing, or abusive, or that violate any right of any third-party, or are otherwise objectionable to BNED; (iv) decompile, disassemble, reverse engineer, or attempt to reconstruct, identify, or discover any source code, underlying ideas, underlying user interface techniques, or algorithms of the Websites by any means whatsoever or modify any Websites source or object code or any Software or other products, services, or processes accessible through any portion of the Websites; (v) engage in any activity that interferes with a user's access to the Websites or the proper operation of the Websites, or otherwise causes harm to the Websites, BNED, or other users of the Websites; (vi) interfere with or circumvent any security feature (including any digital rights management mechanism, device or other content protection or access control measure) of the Websites or any feature that restricts or enforces limitations on use of or access to the Websites, services, content, Licensed Elements, or other BNED products or services; (vii) harvest or otherwise collect or store any information (including personally identifiable information about other users of the Websites, including email addresses, without the express consent of such users); (viii) attempt to gain unauthorized access to the Websites, other computer systems or networks connected to the Websites, through password mining or any other means; or (ix) otherwise violate these Terms or any applicable Additional Terms.

  4. Content Use Restrictions. You also agree that, in using the Websites, you will: (i) not monitor, gather, copy, or distribute the Website content, except as may be a result of standard search engine activity or use of a standard browser, on the Websites by using any robot, rover, "bot", spider, scraper, crawler, spyware, engine, device, software, extraction tool, or any other automatic device, utility, or manual process of any kind; (ii) not frame or utilize framing techniques to enclose any Website content, not frame or utilize framing techniques to enclose any the Website, including without limitation any images, text, or page layout; (iii) keep intact all trademark, copyright, any other intellectual property, and all Intellectual Property Rights and other notices contained in the Website content; (iv) not use the Website content in a manner that suggests an unauthorized association with any of our or our licensors' products, services, or brands; (v) not make any modifications to the Website content, other than to the extent of your specifically permitted use of the Licensed Elements, as applicable; (vi) not copy, modify, reproduce, archive, sell, lease, rent, exchange, create derivative works from, publish by hard copy or electronic means, publicly perform, display, disseminate, distribute, broadcast, retransmit, circulate or transfer to any third-party or on any Third-Party Websites, or otherwise use or exploit the Website content in any way for any purpose except as specifically permitted by these Terms or any applicable Additional Terms, or with the prior written consent of an officer of BNED or, in the case of the Website content from a licensor or owner of the content; and (vii) not insert any code or product to manipulate the content in any way that adversely affects any user experience or the Websites.

  5. Availability of Websites. BNED, in its sole discretion and without advance notice or liability, may immediately suspend or terminate the availability of the Websites and without limitation any elements and features of them, in whole or in part, for any reason.

  6. Internet Connectivity Charges. Internet connectivity is required to access the Websites. Any access fees or charges applicable to your internet connectivity are solely your responsibility. Certain internet service providers, including wireless carriers, may charge fees for data connections based on the total amount of data you access. We are in no way responsible for the fees charged by or the policies of internet service providers or others with whom you contract for such internet connectivity.

4. WIRELESS FEATURES; MESSAGES; LOCATION-BASED FEATURES.

  1. Wireless Features. The Websites may offer certain features and services via your wireless Device. Features and services may include the ability to access the Websites' features, upload content to the Websites, receive messages from the Websites, and download applications to your wireless Device (collectively, "Wireless Features"). You agree to receive communications we may send through Wireless Features for which you are registered. Further, we may collect information related to your use of the Wireless Features. If you have registered via the Websites for Wireless Features, then you agree to notify BNED of any changes to your wireless contact information (including phone number) and update your accounts on the Websites to reflect the changes. If the Websites includes push notifications or other mobile communication capability, you hereby approve of our delivery of electronic communications directly to your mobile Device. These notifications, including badge, alert or pop-up messages, may be delivered to your Device even when the Websites is running in the background. You may have the ability, and it is your responsibility, to adjust the notifications you do, or do not, receive via your Device through your Device and/or app settings. Standard message, data and other fees may be charged by your carrier, and carriers may deduct charges from pre-paid amounts or data allowances, for which you are responsible. Your carrier may prohibit or restrict certain Wireless Features and certain Wireless Features may be incompatible with your carrier or wireless Device. Contact your carrier with questions regarding these issues.

  2. Text and Email Messages.

    • Certain Websites provided by BNED may offer text messaging programs. You may be given opportunities to subscribe to various text messaging programs and by doing so, you consent to receive ongoing text alerts (including by auto-dialers) from us related to our various businesses and affiliates, which may include co-promotions with or about other parties, except that if the scope of your consent for a particular text messaging program is limited, the text messaging program content will be so limited. Such consent is not required to purchase any product or services from the text messaging program itself. Subsequent or different text messaging programs will be unaffected by a previous opt-out. Notwithstanding anything else in these Terms, you consent to receive a text confirming any opt-out from a text messaging program in addition to all - non-commercial administrative or transactional messages.

    • By participating in any text messaging program offered through the Websites, you are agreeing to receive recurring text messages for marketing purposes sent to the mobile number you provided when you opted into such Websites' text messaging program. Message frequency varies. Except for purchase of premium text programs to which you subscribe for a fee (to the extent such programs are offered), your consent to receive text messages is not a condition of any purchase, and no purchase is necessary. If you wish to opt-out of receiving further text messages from a Service, please reply STOP to the any text message you received from the Service to unsubscribe. Standard carrier message and data rates may apply, and carriers may deduct charges from pre-paid amounts or data allowances, for which you are responsible. Carriers are not liable for delayed or undelivered messages. Contact your carrier for details.

    • Alerts auto-renew unless otherwise specified when you consented. You understand that we will send mobile text messages using automated technology. If you subscribe to text messages, you represent that you are 18 years of age or older or have obtained parental consent. If we are charging a premium rate for text messages, that will be explained in the applicable subscription consent. Not all phones and/or carriers are supported. We are the sponsor of our text messages and may be contacted regarding them as set forth in the text messaging program.

    • Email Messages. You may cancel or modify our email marketing communications you receive from us by following the instructions contained within our promotional emails. This will not affect subsequent subscriptions, and if your opt-out is limited to certain types of emails, the opt-out will be so limited. Please note that we reserve the right to send you certain communications relating to your account or use of our Websites, such as administrative and service announcements, and these transactional account messages may be unaffected if you choose to opt-out from receiving our marketing communications.

  3. Location-Based Features. If GPS, geo-location or other location-based features are enabled on your Device, you acknowledge that your Device location may be tracked and may be shared with others consistent with the Privacy Policy. Some Devices and platforms may allow disabling some, but not all, location-based features or managing such preferences. Typically, your proximity or connection to wi-fi, Bluetooth and other networks may still be tracked when location services are turned off on Device settings. You can terminate Device location tracking via a mobile app by us by uninstalling the application. Territory geo-filtering may be required in connection with use of some Website features due, for instance, to Content territory restrictions. The location-based services offered in connection with Website's mobile app(s) or feature(s) are for individual use only and should not be used or relied on in any situation in which the failure or inaccuracy of use of the location-based services could lead directly to death, personal injury, or physical or property damage. Use location-based services at your own risk as location data may not be accurate.

5. NOTICE AND TAKE DOWN PROCEDURE FOR CLAIMS OF INFRINGEMENT.

  1. DMCA Notification. If you are a copyright owner who would like to send us a notice pursuant to the Digital Millennium Copyright Act ("DMCA") to identify content or material posted on the Websites that is infringing and that you would like removed from our Websites, or if you are a user whose work has been removed in response to such a notice of infringement and would like to file a DMCA counter-notice, you may submit such notice to us by following the instructions in this Section 5.

  2. DMCA Requirements. We are committed to complying with U.S. copyright and related intellectual property laws. Our policy is to respond to notices of alleged infringement that comply with the DMCA. It is our policy to remove and discontinue Website access and use to repeat offenders. If you believe your copyrighted work has been copied and is accessible on the Websites in a way that constitutes copyright infringement, you may notify us by providing our copyright agent with the following information in accordance with the requirements of the DMCA:

    • The electronic or physical signature of the owner of the copyright or the person authorized to act on the owner's behalf.

    • A description of the copyrighted work that you claim has been infringed and a description of the infringing activity.

    • Identification of the location where the original or an authorized copy of the copyrighted work exists (for example, the URL of the website where it is posted or the name of the book in which it has been published).

    • Identification of the URL or other specific location on the Websites where the material you claim is infringing is located, providing enough information to allow us to locate the material.

    • Your name, address, telephone number, and email address so that we may contact you.

    • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.

    • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf.

    • Our agent for notice of claims of copyright infringement on the Websites can be reached as follows:

    • By mail:
      Barnes & Noble Education, Inc.
      120 Mountainview Blvd.
      Basking Ridge, NJ 07920
      Attn: Legal Department – DMCA Notice

      By email:
      [email protected]

      The email address above is only for reporting copyright infringement and may not be used for any other purpose.

    • If you believe an individual is a repeat infringer, please follow the instructions above to contact our DMCA agent and provide information sufficient for us to verify the individual is a repeat infringer.

    • It is often difficult to determine if your copyright has been infringed. BNED may elect to not respond to DMCA notices that do not substantially comply with all of the foregoing requirements, and may elect to remove allegedly infringing material that comes to its attention via notices that do not substantially comply with the DMCA.

  3. DMCA Counter-Notification. If access on the Websites to a work that you submitted to BNED is disabled or the work is removed as a result of a DMCA copyright infringement notice, and you believe in good faith that the allegedly infringing works have been removed or blocked by mistake or misidentification, then you may send a "Counter-Notification" to the email address listed above. Your DMCA Counter-Notification should contain the following information:

    • a legend or subject line that says: "DMCA Counter-Notification;"

    • a description of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled, including the full URL of the page(s) on the Websites from which the material was removed or access to it disabled;

    • a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled;

    • your full name, address, telephone number, email address, and the username of your account with us, if any;

    • a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or, if the address is located outside the U.S.A., to the jurisdiction of the United States District Court for the Southern District of New York), and that you will accept service of process from the person who provided DMCA notification to us or an agent of such person; and

    • your electronic or physical signature.

  4. Receipt of DMCA Counter-Notification. If GPS, geo-location or other location-based features are enabled on your Device, you acknowledge that your Device location may be tracked and may be shared with others consistent with the Privacy Policy. Some Devices and platforms may allow disabling some, but not all, location-based features or managing such preferences. Typically, your proximity or connection to wi-fi, Bluetooth and other networks may still be tracked when location services are turned off on Device settings. You can terminate Device location tracking via a mobile app by us by uninstalling the application. Territory geo-filtering may be required in connection with use of some Website features due, for instance, to Content territory restrictions. The location-based services offered in connection with Website's mobile app(s) or feature(s) are for individual use only and should not be used or relied on in any situation in which the failure or inaccuracy of use of the location-based services could lead directly to death, personal injury, or physical or property damage. Use location-based services at your own risk as location data may not be accurate.

6. PRODUCT SPECIFICATIONS; PRICING; TYPOGRAPHICAL ERRORS.

We strive to accurately describe our products or services offered on the Websites; however, we do not warrant that such specifications, pricing, or other content on the Websites is complete, accurate, reliable, current, or error-free. As permitted by applicable law, BNED shall have the right to refuse or cancel any orders in its sole discretion. Your orders are offers to purchase subject to our acceptance, which we may reject or cancel subject to refund. If we charged your credit or other account prior to rejection or cancellation, we would reissue credit to your account. Additional Terms may apply. If a product you purchased or accepted from BNED is not as described, as permitted by applicable law, your sole remedy is to return it, to cancel the purchase and receive credit for the purchase price.


7. TERMINATION OR SUSPENSION.

  1. Termination by Us. We may, upon notice to you, issue a warning, temporarily suspend, indefinitely suspend, or terminate your account or your access to all or any part of the Websites for any reason in our sole discretion. In certain cases, in our sole discretion, we may provide you with a written notice (a "Restriction Notice") to inform you: (i) your right to use or access any part of the Websites has been terminated, including the right to use, access or create any account thereon; (ii) we refuse to provide any Websites to you; and (iii) any subsequent orders placed by you will be subject to cancellation. Other conditions may apply and shall be set forth in the Restriction Notice.

  2. For You to Terminate. You may terminate these Terms by ceasing all use of the Websites and deleting all Licensed Elements from your Device.

  3. Effect of Termination or Suspension. Following termination (by us or by you) or suspension, you will not be permitted to use the Websites. Any suspension or termination will not affect your obligations to BNED under these Terms or any applicable Additional Terms. Upon suspension or termination of your access to the Websites, or upon notice from BNED, all rights granted to you under these Terms, or any applicable Additional Terms will cease immediately, and you agree that you will immediately discontinue use of the Websites. The provisions of these Terms and any applicable Additional Terms, which by their nature should survive your suspension or termination will survive, including the rights and licenses you grant to BNED in these Terms, as well as the indemnities, releases, disclaimers, and limitations on liability and the provisions regarding jurisdiction, choice of law, no class action, and mandatory arbitration.

8. DISCLAIMERS; EXCLUSIONS AND LIMITATIONS OF LIABILITY.

  1. DISCLAIMER OF WARRANTIES AND CONDITIONS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BNED AND ITS SUBSIDIARIES, AFFILIATES, AND EACH OF THEIR RESPECTIVE EMPLOYEES, DIRECTORS, MEMBERS, MANAGERS, SHAREHOLDERS, AGENTS, VENDORS, LICENSORS, LICENSEES, CONTRACTORS, CUSTOMERS, SUCCESSORS, AND ASSIGNS (COLLECTIVELY, "BNED PARTIES") PROVIDE THE WEBSITES, SOFTWARE, LICENSED ELEMENTS, OR OTHER BNED PRODUCTS OR SERVICES ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS WITHOUT ANY REPRESENTATION OR WARRANTY WHATSOEVER. THE USE OF THE WEBSITES IS AT YOUR SOLE RISK. WITHOUT LIMITING THE FOREGOING, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE BNED PARTIES (AS APPLICABLE) DO NOT MAKE ANY REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, THAT THE WEBSITES, CONTENT, LICENSED ELEMENTS, UGC OR OTHER BNED PRODUCTS OR SERVICES WILL: (I) BE UNINTERRUPTED OR SECURE; (II) BE FREE OF DEFECTS, INACCURACIES OR ERRORS; OR (III) OTHERWISE MEET YOUR REQUIREMENTS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BNED PARTIES HEREBY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE, LACK OF HIDDEN OR LATENT DEFECTS, SECURITY, MERCHANTABILITY, SATISFACTORY QUALITY, QUIET ENJOYMENT AND NON-INFRINGEMENT, OR ARISING BY REASON OF CUSTOM OR USAGE IN THE TRADE OR BY COURSE OF DEALING. NOTWITHSTANDING THE FOREGOING, THIS SECTION DOES NOT EXPAND OR LIMIT: (X) ANY EXPRESS, WRITTEN PRODUCT WARRANTY OR RELATED DISCLAIMERS THAT ARE PROVIDED BY BNED PARTIES OR THEIR SUPPLIERS WITH REGARD TO A PHYSICAL PRODUCT SOLD BY BNED PARTIES TO YOU, OR ANY WARRANTY ON A PHYSICAL PRODUCT TO THE EXTENT REQUIRED BY APPLICABLE LAW; (Y) BNED PARTIES' LIABILITY FOR PERSONAL INJURY TO YOU CAUSED BY BNED PARTIES TO THE EXTENT NOT WAIVABLE OR CANNOT BE LIMITED UNDER APPLICABLE LAW; OR (Z) ANY CAUSE OF ACTION YOU MAY HAVE AGAINST BNED PARTIES THAT IS NOT WAIVABLE OR CANNOT BE LIMITED UNDER APPLICABLE LAW.

  2. EXCLUSION OF DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BNED PARTIES WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST REVENUE, LOST OR CORRUPTED DATA, OR DAMAGE TO REPUTATION OR GOODWILL OR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE OR OTHER INDIRECT DAMAGES OR LOSSES ARISING FROM, RELATING TO OR CONNECTED WITH YOUR ACCESS TO OR USE OF (OR INABILITY TO USE) THE WEBSITES, CONTENT, LICENSED ELEMENTS, UGC OR OTHER BNED PRODUCTS OR SERVICES REGARDLESS OF THE CAUSE OF ACTION ON WHICH THE CLAIM IS BASED (INCLUDING NEGLIGENCE, TORT, CONTRACT, STRICT LIABILITY, PRODUCT DEFECT OR MISREPRESENTATION), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.

  3. LIMITATION OF LIABILITY. TO THE EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL ANY BNED PARTIES BE RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGES OF ANY KIND, including personal injury or death or for any direct, indirect, economic, exemplary, special, punitive, incidental, or consequential losses or damages of any kind, including without limitation loss of profits, in connection with, or otherwise directly or indirectly related to the Websites, Software. Licensed Elements, or other BNED products or services, including without limitation:

    • your access and use of your inability to access and use the Websites, or as to the performance of the Websites;

    • any action taken in connection with an investigation by BNED Parties or law enforcement authorities regarding your access to or use of the Websites;

    • any action taken in connection with copyright or other intellectual property owners or other rights owners;

    • any errors or omissions in the Websites' technical operation or security or any compromise or loss of your UGC or other data or information; or

    • any damage to any user's computer, hardware, software, modem, or other equipment or technology, including damage from any security breach or from any virus, bugs, tampering, fraud, error, omission, interruption, defect, delay in operation or transmission, computer line, or network failure or any other technical or other malfunction, including losses or damages in the form of lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or equipment failure or malfunction. The foregoing limitations of liability will apply even if any of the foregoing events or circumstances were foreseeable and even if the BNED Parties were advised of or should have known of the possibility of such losses or damages, regardless of whether you bring an action based in contract, negligence, strict liability, or tort (including whether caused, in whole or in part, by negligence, acts of God, telecommunications failure, or destruction of the Websites).

      EXCEPT AS MAY BE PROVIDED IN ANY APPLICABLE ADDITIONAL TERMS, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE BNED PARTIES' TOTAL LIABILITY TO YOU, FOR ALL POSSIBLE DAMAGES, LOSSES, AND CAUSES OF ACTION IN CONNECTION WITH YOUR ACCESS TO AND USE OF THE WEBSITES AND YOUR RIGHTS UNDER THESE Terms, EXCEED AN AMOUNT EQUAL TO THE AMOUNT YOU HAVE PAID BNED OVER THE TWELVE (12) MONTHS PRECEDING YOUR CLAIM(S) OR ONE HUNDRED DOLLARS (USD $100), WHICHEVER IS GREATER; PROVIDED, HOWEVER, THIS PROVISION WILL NOT APPLY IF A COURT OR TRIBUNAL WITH APPLICABLE JURISDICTION FINDS SUCH TO BE UNCONSCIONABLE. FOR PURPOSES OF CLARITY, THE PRIOR SENTENCE DOES NOT EXPAND OR LIMIT ANY EXPRESS, WRITTEN PRODUCT WARRANTY THAT IS PROVIDED BY BNED OR A MANUFACTURER OF A PHYSICAL PRODUCT.

      The liability limitations in this Section 8 are not intended to limit any express warranties from applicable product manufacturers of physical products sold via the Websites, or any express warranties by BNED that are included in applicable Additional Terms.

  4. APPLICABLE JURISDICTIONAL LIMITS. CERTAIN JURISDICTIONS, SUCH AS NEW JERSEY, DO NOT ALLOW THE EXCLUSION OF OR LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OF OR LIMITATION OF CERTAIN DAMAGES. AS SUCH, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

  5. ESSENTIAL PURPOSE. UNLESS LIMITED OR MODIFIED BY APPLICABLE LAW, THE FOREGOING DISCLAIMERS, EXCLUSIONS AND LIMITATIONS APPLY, EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

9. ARBITRATION AND DISPUTE TERMS.

  1. Forum Selection/Jurisdiction. Jurisdiction and venue for any controversy, allegation, or claim arising out of or relating to the Websites, the Software, the Licensed Elements, your UGC, these Terms, or any applicable Additional Terms, (collectively, "Dispute") shall be in New York, New York. Each party submits to personal jurisdiction and venue in New York, New York for any and all purposes.

  2. Pre-Arbitration Notification. BNED and you agree that it would be advantageous to discuss and hopefully resolve any Disputes before formal proceedings are initiated; provided, however, that BNED need not do so in circumstances where its claims of Intellectual Property Rights are concerned ("IP Disputes," with all other disputes referred to as "General Disputes"). The party making a claim, whether you or BNED, shall send a letter to the other side briefly summarizing the claim and the request for relief. If BNED is making a claim, the letter shall be sent, via email, to the email address listed in your BNED account, as applicable. If no such information exists or if such information is not current, then we have no notification or delay obligations under this Section 9(b). If you are making a claim, the letter shall be sent to: Barnes & Noble Education, 120 Mountain View Blvd., Basking Ridge, NJ 07920, Attn: Legal Department. If the Dispute is not resolved within sixty (60) days after notification, the claimant may proceed to initiate proceedings as set forth in this Section 9. Either you or BNED, however, may seek provisional remedies (such as preliminary injunctive relief) subject to Section 9(d) before the expiration of this sixty (60)-day period.

    Arbitration of Claims. Unless you give us notice of opt-out within five (5) business days of your first use of the Websites, addressed to: Barnes & Noble Education, 120 Mountain View Blvd., Basking Ridge, NJ 07920, Attn: Legal Department, all actions or proceedings arising in connection with, touching upon or relating to any Dispute, or the scope of the provisions of this Section 9, shall be submitted to JAMS (www.jamsadr.com) for final and binding arbitration under its Comprehensive Arbitration Rules and Procedures if the matter in dispute is over $250,000 or under its Streamlined Arbitration Rules and Procedures if the matter in dispute is $250,000 or less, to be held in New York, New York, before a single arbitrator. If the matter in dispute is between BNED and a consumer, the matter shall be submitted to JAMS in accordance with its Policy on Consumer Arbitration Pursuant to Pre-Dispute Clauses Minimum Standards of Procedural Fairness. The arbitrator shall be selected by mutual agreement of the parties or, if the parties cannot agree, then by striking from a list of arbitrators supplied by JAMS. We may have the right to pay the JAMS fees if required for arbitration to be enforceable. The arbitration shall be a confidential proceeding, closed to the general public; provided, however, that a party may disclose information relating to the arbitration proceedings to its and its affiliates' lawyers, insurance providers, auditors and other professional advisers. The fact that there is a dispute between the parties that is the subject of arbitration shall be confidential to the same extent. The arbitrator shall issue a written opinion stating the essential findings and conclusions upon which the arbitrator's award is based. Neither party shall be entitled or permitted to commence or maintain any action in a court of law with respect to any matter in dispute until such matter shall have been submitted to arbitration as herein provided and then only for the enforcement of the arbitrator's award; provided, however, that prior to the appointment of the arbitrator or for remedies beyond the jurisdiction of an arbitrator, at any time, either party may seek pendente lite relief (subject to the provisions of these Terms waiving or limiting that relief) in a court of competent jurisdiction in New York, New York or, if sought by BNED, such other court that may have jurisdiction over you, without thereby waiving its right to arbitration of the dispute or controversy under this Section 9; provided further, however, that the losing party shall have fifteen (15) business days after the issuance of the arbitrator's decision to fully comply with such decision, after which the prevailing party may enforce such decision by a petition to the Supreme Court, Civil Branch, New York County or, in the case of you, such other court having jurisdiction over you, which may be made ex parte, for confirmation and enforcement of the award. To the extent there are any challenges to the arbitrability of a claim, the arbitrator shall determine any and all such challenges. The arbitration will be governed by JAMS's Streamlined Arbitration Rules & Procedures (the "JAMS Rules"), as modified by these Arbitration Procedures. If there is any inconsistency between the JAMS Rules and these Arbitration Procedures, the Arbitration Procedures will control. However, if the arbitrator determines that strict application of the Arbitration Procedures would not result in a fundamentally fair arbitration, the arbitrator may make any order necessary to provide a fundamentally fair arbitration that is consistent with the JAMS Rules.

    To commence an arbitration against BNED, you must complete a short form, submit it to JAMS, and send a copy to Barnes & Noble Education, Inc. Attn: Legal Department, 120 Mountain View Blvd., Basking Ridge, NJ 07920. To learn more about commencing an arbitration and to obtain a form to institute arbitration, please visit the JAMS website and download the form available at: https://www.jamsadr.com/files/Uploads/Documents/JAMS_Arbitration_Demand.pdf. You may represent yourself in the arbitration or have a lawyer (or some other representative) act on your behalf. Upon receipt of an arbitration claim, BNED may assert any counterclaims it may have against the complaining party.

    You are responsible for paying your portion of the fees set forth in the JAMS fee schedule. BNED will pay all remaining fees. If your claim against BNED is for less than $1,000, and you succeed on the merits, we will pay all fees. If you believe you cannot afford the JAMS fee, you may apply to JAMS for a fee waiver.

  3. Limitation on Injunctive Relief. AS PERMITTED BY APPLICABLE LAW, IF YOU CLAIM THAT YOU HAVE INCURRED ANY LOSS, DAMAGES, OR INJURIES IN CONNECTION WITH YOUR USE OF THE WEBSITES, THEN THE LOSSES, DAMAGES, AND INJURIES WILL NOT BE DEEMED IRREPARABLE OR SUFFICIENT TO ENTITLE YOU TO AN INJUNCTION OR TO OTHER EQUITABLE RELIEF OF ANY KIND. THIS MEANS (WITHOUT LIMITATION) THAT, IN CONNECTION WITH YOUR CLAIM, YOU AGREE THAT YOU WILL NOT SEEK, AND THAT YOU WILL NOT BE PERMITTED TO OBTAIN, ANY COURT OR OTHER ACTION THAT MAY INTERFERE WITH OR PREVENT THE DEVELOPMENT OR EXPLOITATION OF THE WEBSITES, CONTENT, UGC, PRODUCT, OR INTELLECTUAL PROPERTY OWNED, LICENSED, USED, OR CONTROLLED BY ANY BNED PARTY (INCLUDING YOUR LICENSED UGC) OR A LICENSOR OF ANY BNED PARTY.

  4. Governing Law. These Terms and any applicable Additional Terms, General Disputes and IP Disputes, and any other claim brought by you against the BNED Parties or by BNED against you pursuant to this Section 9, or otherwise related to the Websites, Software, Licensed Elements, other BNED products or services, Intellectual Property Rights or UGC, will be governed by, construed, and resolved in accordance with, the laws of the State of New York, U.S.A., without regard to its conflicts of law provisions that might apply the laws of another jurisdiction. This Section 9 shall be governed solely by the Federal Arbitration Act, 9 U.S.C. §1, et seq., and not by the law of any state, and is enforceable pursuant to its terms on a self-executing basis. You and BNED agree that we intend that this Section 9 satisfies the "writing" requirement of the Federal Arbitration Act. Section 9 can only be amended by mutual agreement. Either party may seek enforcement of this Section 9 in any court of competent jurisdiction.

  5. Class Action Waiver. As permitted by applicable law, both you and BNED waive the right to bring any Dispute as a class, consolidated, representative, collective, or private attorney general action, or to participate in a class, consolidated, representative, collective, or private attorney general action regarding any Dispute brought by anyone else. Notwithstanding any provision in the JAMS Comprehensive Arbitration Rules and Procedures to the contrary, the arbitrator shall not have the authority or any jurisdiction to hear the arbitration as a class, consolidated, representative, or private attorney general action or to consolidate, join, or otherwise combine the Disputes of different persons into one proceeding. Notwithstanding the arbitration provision set forth above, if the provision regarding waiver of class, collective, representative, and private attorney general claims of this Section 9 is found to be void or otherwise unenforceable, any such class, collective, representative, or private attorney general claims must be heard and determined through an appropriate court proceeding, and not in arbitration.

  6. Jury Waiver. AS PERMITTED BY APPLICABLE LAW, THE PARTIES HEREBY WAIVE THEIR RIGHT TO JURY TRIAL WITH RESPECT TO ALL CLAIMS AND ISSUES ARISING UNDER, IN CONNECTION WITH, TOUCHING UPON OR RELATING TO THESE TERMS, THE BREACH THEREOF AND/OR THE SCOPE OF THE PROVISIONS OF THIS SECTION, WHETHER SOUNDING IN CONTRACT OR TORT, AND INCLUDING ANY CLAIM FOR FRAUDULENT INDUCEMENT THEREOF.

  7. Small Claims Matters. Notwithstanding the foregoing, either of us may bring qualifying claim for General Dispute (but not IP Disputes) in small claims court, subject to Section 9(f).

  8. Survival. The provisions of this Section 9 shall supersede any inconsistent provisions of any prior agreement between the parties. This Section 9 shall remain in full force and effect notwithstanding any termination of your use of the Websites or these Terms.

10. GENERAL PROVISIONS.

  1. BNED's Consent or Approval. As to any provision in these Terms or any applicable Additional Terms that grants BNED a right of consent or approval or permits BNED to exercise a right in its "sole discretion," BNED may exercise that right in its sole and absolute discretion. No BNED consent or approval may be deemed to have been granted by BNED without being in writing and signed by an officer of BNED.

  2. Indemnity. As permitted by applicable law, you agree to, and you hereby, defend (if requested by BNED), indemnify, and hold the BNED Parties harmless from and against any and all claims, damages, losses, costs, investigations, liabilities, judgments, fines, penalties, settlements, interest, and expenses (including attorneys' fees) that directly or indirectly arise from or are related to any claim, suit, action, demand, or proceeding made or brought against any BNED Party, or on account of the investigation, defense, or settlement thereof, arising out of or in connection with: (i) your UGC; (ii) your use of the Websites and your activities in connection with the Websites; (iii) your breach or alleged breach of these Terms or any applicable Additional Terms; (iv) your violation or alleged violation of any laws, rules, regulations, codes, statutes, ordinances, or orders of any governmental or quasi-governmental authorities in connection with your use of the Websites or your activities in connection with the Websites; (v) information or material transmitted through your Device, even if not submitted by you, that infringes, violates, or misappropriates any copyright, trademark, trade secret, trade dress, patent, publicity, privacy, or other right of any person or entity; (vi) any misrepresentation made by you; and (vii) the BNED Parties' use of the information that you submit to us (including your UGC) subject to our Privacy Policy (all of the foregoing, "Claims and Losses"). You will cooperate as fully required by the BNED Parties in the defense of any Claims and Losses. Notwithstanding the foregoing, the BNED Parties retain the exclusive right to settle, compromise, and pay any and all Claims and Losses. The BNED Parties reserve the right to assume the exclusive defense and control of any Claims and Losses. You will not settle any Claims and Losses without, in each instance, the prior written consent of an officer of BNED. This section is not intended to limit any causes of action against us that you may have but are not waivable under applicable law.

  3. Operation of Websites; Availability of Websites; International Issues. BNED controls and operates the Websites from the U.S., and makes no representation that the Website is appropriate or available for use beyond the U.S. If you use the Websites from other locations, you are doing so on your own initiative and responsible for compliance with applicable laws regarding your online conduct and acceptable content, if and to the extent laws apply.

  4. Export Controls. You are responsible for complying with all applicable trade regulations and laws, both foreign and domestic. Except as authorized by U.S. law, you agree and warrant not to export or re-export the software to any county, or to any person, entity, or end-user subject to U.S. export controls or sanctions.

  5. Interpretation. Headings used in these Terms are for reference only and shall not affect the meaning of any terms. "Including" means "including, without limitation." The singular includes the plural and vice versa. These Terms, and the applicable Additional Terms, are binding upon each party and its successors and permitted assigns.

  6. Entire Agreement. Except for any Additional Terms that apply to your use of the Websites as we may notify or make available to you, this is the entire understanding between you and us regarding the use of the Websites, and supersedes all prior and contemporaneous agreements and understandings between you and us regarding this subject matter.

  7. Severability. The provisions of these Terms are intended to be severable. If for any reason any provision of these Terms is held invalid or unenforceable in whole or in part in any applicable jurisdiction, such provision shall, as to such jurisdiction, be ineffective to the extent of such invalidity or unenforceability without in any manner affecting the validity or enforceability thereof in any other jurisdiction or the remaining provisions hereof in that or any other jurisdiction. Our affiliates, suppliers, licensors and other BNED Parties are intended third-party beneficiaries of these Terms.

  8. No Waiver. Our failure or delay to exercise or enforce any right, remedy or provision of these Terms or by law will not operate as a waiver of such or any other right, remedy or provision.

  9. Notices. Where we need to send you notices under these Terms or in connection with your use of the Websites, you hereby consent to receive electronic notices from us, whether addressed to the email address associated with your account or another email address that you provide to us. To the maximum extent permitted by applicable law, you acknowledge and agree that any communication via email or by postings on the Websites satisfies any legal requirement that such communications be made in writing. All legal notices to us must be sent to: Barnes & Noble Education, Inc., 120 Mountainview Blvd., Basking Ridge, NJ 07920, Attention: Legal Department.

  10. Force Majeure. We will not be liable to you for failing to perform our obligations under or arising out of these Terms, or the applicable Additional Terms, or any applicable laws or regulations because of any event beyond our reasonable control, including a labor disturbance, an internet outage or interruption of service, a communications outage, failure by a service provider or any other third party to perform, acts of war or other action of military forces, terrorism, riot, civil commotion, sabotage, vandalism, accident, fire, flood, pandemic, acts of god, strike, lock-out or other industrial disputes (whether or not involving our employees or those of our affiliates, suppliers or licensors) or legislative or administrative interference (including those giving rise to currency changes or otherwise affecting our ability to operate or provide the nook service, whether in whole or in part).

  11. Changes to Websites and Amendments to these Terms. To the maximum extent permitted by applicable law, we may, in our sole discretion, change, modify, suspend, make improvements to or discontinue any aspect of the Websites, temporarily or permanently, in whole or in part, at any time with or without notice to you, and we will not be liable for doing so. We reserve the right from time to time to modify these Terms in our sole discretion. Your use of the Websites after any modification we make constitutes your acceptance of the most recent version of these Terms as modified.

  12. Assignment. These Terms and all of your rights and obligations under it are not assignable or transferable by you without our prior written consent. We may freely assign, transfer, or delegate these Terms or any of our rights and obligations under it.

Contact Information. For help with the Websites or if you have any questions regarding the Websites or these Terms, please contact support at [email protected]. You acknowledge that we have no obligation to provide you with customer support of any kind and that customer service personnel cannot change or waive these Terms or the applicable Additional Terms.

Effective Date and Last Updated: August 31, 2023

DMCA Copyright Infringement Take-Down Policy

Textbooks.com Direct DMCA COPYRIGHT INFRINGEMENT TAKE-DOWN POLICY

TXTB.com, LLC d/b/a Textbooks.com ("Textbooks.com") respects the copyrights of others, and we expect our users to do the same. In appropriate circumstances and at our discretion, we may remove, suspend, terminate access, or take other appropriate action against users or other third parties who infringe the copyrights of others. If you reasonably believe that any content on this web site ("Site") contains unauthorized reproductions of your copyrighted work or otherwise infringes an exclusive copyright, and you reasonably believe it is appropriate to notify us to take any action/and you want us to take any action, then, as required under the Digital Millennium Copyright Act (17 U.S.C. sec. 512) ("DMCA"), you must promptly provide in writing the following information:

  1. Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single on-line site are covered by a single notification, a representative list of such works at that site;
  2. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
  3. Information reasonably sufficient to permit us to contact you, such as your name, address, telephone number, and e-mail address;
  4. Include the following statement: "I have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.";
  5. Include the following statement: "The information in this notice is accurate, and under penalty of perjury, I am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.";
  6. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; and
  7. Send the written communication to:

    TXTB.com, LLC
    Attn: Jamie Hofeditz, Copyright Agent
    2711 West Ash Street
    Columbia, MO 65203
    USA
    [email protected]
    Phone: 573-234-5313

ANY NOTICE THAT DOES NOT COMPLY WITH THE REQUIREMENTS OF TITLE 17, UNITED STATES CODE, SECTION 512(c)(3) WILL NOT RECEIVE A RESPONSE. NOTHING IN THIS POLICY IS INTENDED TO EXPAND OR SUPPLEMENT THE LEGAL RIGHTS, PROCEDURES AND REMEDIES AUTHORIZED AND GRANTED UNDER THE DMCA. Please note that you may be liable for damages, including but not limited to costs and attorneys' fees, under the DMCA if you knowingly materially misrepresent: (a) that material on the Site infringes upon your copyright; or (b) that material on the Site was removed or disabled by mistake or misidentification. If a user is found to be an infringer of the copyright rights of others, Textbooks.com may terminate access to the user's account.

Last Updated: August 15, 2016

Shipping Policy
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Return Policy
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Buyback Terms and Conditions

By completing the buyback process, seller agrees to the Terms and Conditions of Textbooks.com Buyback, Privacy Policy and Terms of Service, all of which govern this transaction.

In order for you to receive the buyback prices in the buyback quote generated upon your acceptance of these Terms and Conditions, that quote must be enclosed with the books you seek to sell and ship to Textbooks.com. If the buyback quote is not enclosed with the shipment, Textbooks.com reserves the right to provide you a lower buyback price or reject the buyback.

You acknowledge the Buyback Quote is valid for 30 days from the date we provided the Buyback Quote to you. Textbooks.com reserves the right to adjust the quoted price of any books delivered to our facility after this 30-day period has elapsed.

Once this Buyback Quote has expired, customers may generate another Buyback Quote for the same books. You hereby agree buyback prices can change daily and prices in earlier Buyback Quotes may not be the same as those in more recent Buyback Quotes.

You agree all eligible books you seek to sell back to Textbooks.com listed in the buyback quote that are part of a set must include all additional items that were sold with that book, such as included CDs, Study Guides, or maps. Textbooks.com reserves the right, in its sole discretion, to adjust the price of any book you ship to us that does not contain the additional items listed in the buyback quote.

Textbooks.com does not accept for buyback any international editions or teacher's editions of any books in a buyback quote. In the event you send any such editions to us, Textbooks.com shall discard or return such books at the seller's sole expense.

By submitting the Buyback Quote and sending the textbook(s) and related item(s) (if any) to us, you represent and warrant such books are in good or better condition such that they meet the following criteria: (i) all pages are intact; (ii) the cover and binding are intact; (iii) any notes or highlighting are not excessive and do not obscure any of the text; and (iv) neither the cover nor any pages are torn or water-damaged.

By submitting the Buyback Quote and sending the textbook(s) and related item(s) to us, you further represent and warrant that the books and related items (if any) delivered pursuant to these Terms and Conditions shall not be or contain Counterfeit Books, as defined below. "Counterfeit Books" include, but are not limited to, books or separately identifiable items or components of books that: (i) are an illegal or unauthorized copy or substitute of an original authentic item in violation of applicable laws or (ii) otherwise violate, misappropriate, or infringe any United States or foreign patent, trademark, service mark, trade dress, trade name, copyright, design patent, right of publicity, or any other third-party right anywhere in the world. Textbooks.com shall not be responsible for any costs, charges, damages or other liabilities related to Counterfeit Books. Textbooks.com may, at its sole option, and in addition to its other rights and remedies at law, equity or otherwise, opt not to return, and shall not be responsible for returning, any Counterfeit Books to you. Textbooks.com shall not, and shall not be required to, pay for any Counterfeit Books. Textbooks.com may, at its sole option, destroy any Counterfeit Books or deliver them to the copyright owner of such books.

You hereby agree all books you submit to us for possible buyback shall be subject to final inspection upon receipt by Textbooks.com. For more information, review our quality standards as outlined in our FAQ section. Textbooks.com may revoke its acceptance of any buyback at any time if it determines that any books are Counterfeit Books or do not otherwise comply with these Terms and Conditions. No replacement of rejected books, whether or not Counterfeit Books, may be made unless approved by Textbooks.com in writing. Decisions regarding the condition and authenticity of textbooks rest solely with Textbooks.com, and all decisions are final.

Customers sending books for possible buyback to Textbooks.com do so at their sole risk. Textbooks.com shall not be responsible, under any circumstances, for any books that are lost or damaged in transit to or prior to receipt at the Textbooks.com addressed listed on the Buyback Quote.

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